This long-term contract role involves providing Level 1 remote IT support to over 1,700 users. The technician will assist with troubleshooting Windows 10, Microsoft Office Suite, and O365 applications, managing user accounts, and resolving hardware and software issues. MUST-HAVE SKILLS
Windows 10 administrative experience
Migration from old to new company computers without data loss
Hardware installation (e.g., printers, scanners)
3+ years of experience as a Help Desk Tier 1 consultant
Active Directory experience (password resets, user onboarding/offboarding)
Experience with Solarwinds & Ncentral
Troubleshooting Microsoft Office Suite via online ticketing tools
O365 Enterprise experience
Issuing Microsoft licensing (Exchange Plan 1, Office 365 versions e1, e3, e5)
Creating identities and troubleshooting O365 applications
NICE TO HAVE SKILLS
CompTIA A+, Network+, or Security+ certifications
O365 certifications
Ability to wear multiple hats in a fast-paced environment
DAY-TO-DAY RESPONSIBILITIES
Provide Level 1 IT support via phone and email
Troubleshoot and resolve Level 1 IT issues
Perform initial triage and escalate when necessary
Support over 1,700+ users remotely
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-MC1
