Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Social Media Specialist is responsible for managing the company's brand reputation through response on social media and review sites. This individual is also responsible for managing the company's online customer support site, including writing and editing articles and videos, and providing analytics to gauge site effectiveness.

*This position requires flexibility, including some weekend work to manage social media activities*

What you will do to contribute to the company's success

• Monitor and manage social media channels for customer inquiries and feedback.


• Respond to comments, messages, and mentions on social platforms, reviews sites and other platforms in a timely and professional manner.


• Identify and escalate urgent issues or negative sentiments to the appropriate teams.


• Manage customer support site, including updating existing articles, creating new self-help articles and videos based on customer feedback and making continuous improvements to maximize customer self-help and satisfaction.


• Maintain brand voice and consistency in all interactions.


• Track and analyze response metrics to improve engagement and response times.


• Create monthly metrics/KPIs reporting.


• Monitor social media platforms on weekends twice monthly.


• Other duties as assigned

Additional Responsibilities:

• Collaborate with content creators to ensure alignment in messaging.


• Stay updated on industry trends, tools and best practices in social media engagement.


• Participate in the development of FAQs and response templates.


• Conduct regular audits of social media interactions to identify areas for improvement.


• Provide insights and feedback to marketing teams on customer sentiment and trends.

Qualifications

• 3 years' experience


• Experience in social media management.


• Strong written and verbal communication skills.


• Ability to handle challenging situations with empathy and professionalism.


• Proficiency in social media platforms and analytics tools.


• Excellent organizational skills and attention to detail.

Preferred Skills:

• Knowledge of social media management tools (e.g., Sprout Social).


• Familiarity with crisis management strategies in a digital context.


• Ability to work independently and as part of a team.

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.


• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!


• Life insurance (self, spouse, children)


• Paid time off (vacation, holiday, and personal/sick days)


• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)


• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)


• Annual community support to various organizations across the U.S.


• Associate recognition & awards programs


• Advancement opportunities


• Collaborative work environment


• We're an Award-Winning Organization!


• Forbes' "America's Best Midsized Employers" 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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