Job Description: IT Support Specialist
Kirtland AFB. Albuquerque, NM
As an IT Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help empower the Department of Defense's navigation warfare (NAVWAR) mission ensuring positioning, navigation and timing superiority. You will serve a s a member of a team providing combatant commanders and joint force commanders with subject matter expertise on planning and conducting NAVWAR by providing knowledge of friendly and enemy NAVWAR order of battle and PNT-related successes and threats. You will support the Government with the integration, at the theater strategic level, of C4, cyber, and cyberspace operations into JNWC's strategic and operational objectives.
Responsibilities:
You will provide technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies
Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities
Sets-up and configures new end-user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals
Investigates and resolves all connectivity issues related to end-user, site infrastructure and IT equipment
Actively participates in construction project planning, providing detailed requirements for facility IT specifications
Responsible for the on-site coordination of break/fix installations with hardware maintenance providers, providing after hours support when required
Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information
Recommends customer service and IT process support enhancements by researching and recommending new technologies and processes .
Required experience:
5 Yrs. Relevant experience.
TS/SCI level active clearance.
BA/BS technical degree in computer science, information technology or a related field.
Desired experience:
Information Assurance Level Technician experience in a large gov consulting environment.
IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND
About Aegis Aerospace
We are a woman-owned space and technology company headquartered in Houston, TX. Our primary objective is to support the Department of Defense and NASA in achieving their missions to defend the security of our country, reach new heights and to discover the unknown. We employ some of the brightest, most experienced engineering and technology experts in the U.S.
To learn more about Aegis Aerospace, visit our website at www.aegisaero.com.
Aegis Aerospace is an Equal Opportunity Employer /M/F/disability/protected veteran employer.
