Wind River is an Equal Opportunity Employer with a commitment to diversity. We prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Customer Success - Professional Services & Operations • ,
Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. About the opportunity Wind River is a leader in delivering software for the intelligent edge. This role requires the understanding and delivery of the technical requirements of major networking and telecom operators. You will leverage Wind River's Cloud Platform to deliver geographically distributed, high-performance, production grade Kubernetes-based solutions for managing edge cloud infrastructure. Optimized for the network edge, the solutions you will support address service provider's complex challenges of deploying and managing a physically distributed, cloud native infrastructure.You must have experience in software engineering with a strong focus on Telecom and data networking. You will need to apply your technical expertise, passion for open source to understand the customer's problems and develop solutions using our product offerings and services. A qualified candidate is expected to be hands-on in the deployment of Wind River's Cloud platform, extending product features, working with hardware, and testing code. Experience in open-source projects such as Ansible, Python, OpenStack, StarlingX, Git and Markdown is a benefit. Responsibilities & Accountabilities
Provide technical guidance and delivery of projects based on Wind River's Cloud Platform to Communication Service Provider (CSP) customers.
Work with Professional Services Project Managers to prepare project descriptions, identify task lists, set schedules, determine engineering hours, estimate project risk and deliver on successful bids.
This is a direct customer facing position and requires comfort with customers and issue resolution.
Some travel required; 1 week/month in CO
ABOUT YOU
Bachelor of Science in Electrical or Computer Engineering, Computer Science, Information Technology, or equivalent technical education
Cloud based certification (AWS/Azure/GCP), or Kubernetes certs - CKA/CKSS/CKAD
4 years of relevant, technical work experience.
Ability to travel for 1 week/month to customer site
Ability to work legally in the U.S. without sponsorship for any type of visa, both now and in the future.
This is a direct customer facing position and requires comfort with customers and issue resolution.
You are authoritative in your decision making and drive solutions, based upon service management essentials.
Enjoy working on leading edge technologies and projects.
Expertise in Kubernetes, Docker, Elastic, Kafka, & cloud-native technologies (Type-1 and Type-2).
Storage configuration expertise such as RAID/Ceph/NFSv3+v4 (on NetApp a plus).
Strong knowledge of Compute Cluster concepts.
Working/functional knowledge of network stacks, switching, routing, etc.
An understanding of how to integrate into Assurance systems.
Be comfortable with building, reconfiguring and provisioning lab equipment such as servers physical and virtual routers and networks (including IPv4/6) in both Wind River and customers' lab environments. BMC configurations (iDRAC/ILO/IPM/Redfish).
Experience in network system-level solution design.
Exposure to SDN concepts, Network Function Virtualization (NFV), and ETSI-MANO.
Linux (Debian, Ubuntu) background covering deployment, image build, application, and administration.
Adept at Python and automation languages like Ansible.
The ability to work on a team & independently on multiple high priority projects.
Verbal communications via articulation of past project details desired outcomes and written communication skills.
Strong Problem-solving skills based upon a myriad of differing scenarios (Network/performance/hardware)
Ability to replicate customer issues in a Wind River lab
Ability to think laterally.
Preference will be given to those candidates with the above noted requirements and familiarity with platform software and the Open Source CommunityCompensation
The annual base salary range for this role's listed grade level is currently $121,600 to $197,500 plus bonus for residents in the states of Colorado, New York and New Jersey; and $132,720 to $205,500 plus bonus for residents in the states of California and Washington, and the NYC area. Salary ranges are determined through interviews and a review of education, experience, knowledge, skills, location and abilities of the applicant, and equity with other team members. Employees in this role are also eligible for the following benefits in accordance with the terms of the Company's plans: health, dental, vision insurance, life insurance, flex time off, eligibility to enroll in 401k, 12 paid holidays.
Our Commitment to Diversity
Wind River is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by the laws or regulations in the locations where we operate. Wind River will not tolerate discrimination or harassment based on these characteristics.
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