Director of Room Operations B NANC at Marriott Vacations Worldwide Corporation

Posted in Other 25 days ago.

Location: Hilton Head Island, South Carolina





Job Description:

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.



*Relocation Assistance Available*



Education and Experience





  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR






  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.





CORE WORK ACTIVITIES




  • Managing Profitability


  • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.


  • Analyzes service issues and identifies trends.


  • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.


  • Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.


    Managing Revenue Goals






  • Monitors Rooms operations sales performance against budget.


  • Reviews reports and financial statements to determine Rooms operations performance against budget.


  • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.


  • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.


    Leading Operations and Department Teams.


  • Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.


  • Develops systems to enable employees to understand guest satisfaction results.


  • Communicates a clear and consistent message regarding departmental goals to produce desired results.


    Managing the Guest Experience






  • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.


  • Responds to and handles guest problems and complaints.


  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.


  • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.


    Managing and Conducting Human Resources Activities






  • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.


  • Ensures employees are treated fairly and equitably.


  • Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).


  • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.


  • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.


  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.


  • Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.


  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.


  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.


  • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.




Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture



Job Requirements

#US MVW Resort Ops
More jobs in Hilton Head Island, South Carolina


Marriott Vacations Worldwide Corporation

Kroger

Kroger
More jobs in Other


AF Group

AF Group

AF Group