Summary: Provides human resources administration services to small businesses on a consulting or outsourcing basis. The primary goal of this position is to provide friendly, timely, accurate service and support in the areas of human resources, benefits administration and payroll. This position utilizes independent discretion and judgement and is vital to the continued growth of the company to ensure high quality customer service.
Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required. Position may also be responsible for the duties listed in the preceding level(s) position description.
Provides excellent Customer Service by fulfilling customer requests and answering questions.Responsible for building and maintaining excellent client relationships with assigned clients and ensuring service level remains high.Accurately tracks time spent working on each client daily for billing.Provides professional HR, benefits, and payroll business recommendations to clients based on regulatory, best business practices, and experience.Develops and conducts new hire orientations as needed by clients.Develops and conducts recruitment process outsourcing by evaluating client needs, developing pre-screen questions, writing postings, screening applicants and setting up background checks and/or drug screens.Writes and develops client job descriptions, client policies, employee handbooks, and client procedures.Supports client with decision making process for annual employee benefit renewal.Develops and conducts open enrollment for group benefits.Supports clients with annual compliance needs including ACA, non-discrimination testing, and EEOC.Conducts I-9 and employee records review for clients.Reconciles, audits, and corrects client benefits bills quarterly.Researches, communicates, and develops policy, mandatory posting requirements, federal, state and city compliance and other notices based on client locations and regulatory changes.Develops new hire kits and processes new hire paperwork accurately for clients following Company procedures within 2 business days of receipt and tracks any missing documentation until complete.Collaborates and communicates with co-workers in a team environment.Accurately processes documents, employee, payroll, and benefit changes for clients within 2 business days of receipt.Accurately completes data entry on client HRIS, payroll systems, spreadsheets and databases.Assists with mass mailings and compliance notifications on behalf of clients.Files or scans documents and performs other clerical functions.Work toward continuous quality improvement.Stay current with changing technology, including software programs.Uphold, support, and promote all company policies and procedures.Other duties as assigned.
Qualifications: To perform this job successfully, the position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.
Education/Experience:
Bachelor's degree (B. A.) from four-year college or university; and two (2) to four (4) plus years related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations:
PHR or SHRM-CP required within 6 months of attainment of job.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing Approximately less than 1/3 of on-the-job time.Walking Approximately less than 1/3 of on-the-job time.Sitting Approximately greater than 2/3 of on-the-job time.Use of hands to finger, handle or feel Approximately greater than 2/3 of on-the-job time.Reaching with hands and arms Approximately greater than 2/3 of on-the-job time.Stooping, kneeling, crouching or crawling Approximately less than 1/3 of on-the-job time.Talking or hearing Approximately between 1/3 and 2/3 of on-the-job time.Weight lifted/Force exerted An average of approximately up to 10 pounds, non-continuously.Vision Close vision (clear vision at 20 inches or less), Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).Travel/Driving May be required occasionally to attend client meetings, offsite training/seminars and other work-related events. May require use of personal vehicle.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
Environmental Occasionally work near moving mechanical parts.Noise Moderate (i.e. computers, printers, fax machines, etc.).Office setting with controlled temperature.