Promote successful relationships with new customer onboarding by ensuring requirements are understood and communicated clearly.
Achieved through review of customer processes and flow-downs are understood and able to be communicated clearly when orders are received by Sales and Customer Service.
Analyze and interpret customer specifications and requirements to ensure alignment with Sealing Devices capabilities and standards.
Customer Summaries – Create & maintain customer requirement summaries as aids to Sales and Customer Service teams in understanding the expectations of their customers including items such as quality requirements, Customer Contacts, portals and other information as needed.
Evaluate Drawings and Specifications – Review customer drawings and related specifications for understanding and clarity. Identify potential conflicts and/or questions related to materials, specifications and other content to be relayed back to the customer for clarification and resolution.
Examine Purchase Orders: Verify that purchase orders align with customer requirements and specifications, ensuring all necessary documentation is complete and shared across all departments that require these updates.
New Item Builds - Work collaboratively with Customer Service, Sales, Estimating, and other departments as necessary to support accuracy and completeness of Item Masters used for production and/or purchase. Confirm new items builds match customer quality expectations and requirements.
Quality Standards Compliance: Ensure adherence to AS9100 quality management systems, conducting regular audits and assessments as necessary. Work with Quality Control team to support inspection and quality review for specific distribution customers.
Collaborate with Teams: Work closely with engineering, sales, customer service, production, and procurement teams to communicate requirements and quality expectations of customers to be included in order(s).
Training and Guidance: In partnership with the training team, help provide learning opportunity to Sales and Customer Support to increase understanding of customer requirements and how to communicate these requirements effectively. Answer additional questions from Sales/Engineering teams regarding questions relating to Quality Assurance and Technical support.
General Guidance – provide support to other departments including Sales, Customer Service, Engineering, Quality Control, Purchasing, regarding questions relating to Quality Assurance and Technical support.
What you will need to Succeed:
Bachelor’s degree in business, Engineering or a related field or equivalent experience
3+ years of experience in customer service, quality assurance or technical support roles preferably in a manufacturing or production environment.
Strong analytical and problem-solving skills with the ability to interpret complex technical documents and customer specifications.
Excellent communication skills, with the ability to clearly articulate technical information to both technical and non-technical teams.
Ability to work collaboratively across departments to ensure customer satisfaction and internal process alignment.
Familiarity with question management systems, production processes and order fulfillment is a plus.
Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members. Salary range for this role is $60,000 - $80,000 on an annual basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
