The Global Marketplace and eCommerce Compliance team within Walmart is responsible for defining, enforcing and promoting policies, programs and products to ensure safe transactions and create trust perception across our online and marketplace businesses.
This Sr. Analyst position is responsible for reviewing internal and external item reports, analyzing item data and helping to develop and enhance processes related to enforcement of policies. This role will partner withvarious teams including Compliance, Policy Governance, Merchant and Retail teams, Operations, Corporate Affairs and Product.
An ideal candidate is highly customer focused and is a detail-oriented, self-starter. We are looking for a cross-functional, team player to support and assist in item risk management that operates with a sense of urgency, is comfortable working in a dynamic online environment with shifting business needs and changing requirements.
Job Description
Monitor site and ensure item compliance with established polices, rules and guidelines
Triage items and listings, this includes escalating items or rule issues, taking action on products, or providing feedback to improve or enhance rules, tools or processes
Review and investigate item reports for gaps, trends or developing risks, this may include analysis of internal item data reports or cases, reviewing other sites or news for item trends, or working on annotations with machine learning models
Analyze and audit rules to support Business and Compliance policies, this will include working on rule logic to enforce site policies, identifying gaps and areas for rule enhancements and optimization, troubleshooting and analyzing data to identify the root cause of an issue, or analyzing results in order to measure effectiveness of rules.
Support in process documentation, report generation, or coordinating implementation of new item risk initiatives, processes or workflows
Minimum qualifications
Bachelor's degree and/or 3+ years of related work experience in Compliance, Trust & Safety, risk management, operations, or Legal
Excel and data analysis experience
Strong attention to detail, problem-solving and troubleshooting skills
High degree of initiative and deadline-driven productivity
Experience working with partners and teammates across different time zones and cultures
Preferred Qualifications
Experience with eCommerce, retail, compliance/legal ops, risk management, or content review/moderation
Excellent verbal and written communication skills with people at a variety of levels
Resourceful and intellectually curious mentality, not afraid to dig into issues or projects
Experience with tools such as JIRA, Confluence, ServiceNow and Salesforce
Familiar and comfortable working in gray areas or dealing with offensive content
Pop culture, trivia or word nerd, or avid online shopper a plus
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Sunnyvale, California US-08479/San Bruno, California US-08848:The annual salary range for this position is $91,000.00-$169,000.00 Bentonville, Arkansas US-09401:The annual salary range for this position is $70,000.00-$130,000.00
Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Human Resources, or related field OR 2 years' experience in compliance, ethics, legal, project management, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Research, Data Analysis and Insights
Masters: Business Administration
Project Management - Project Management Professional - Certification
Primary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.
