Position Summary

The Lead Dispatcher works to direct the day-to-day route, scheduling and trip operations.  This role will ensure effective communication with the Client and will assist with organizing and conducting activities to assure safe, cost-effective, on-time operating performance.  The Lead Dispatcher will also finalize the next day routes and Operators schedules, track and report sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers.

Essential Functions

·       Communicate with the General Manager on any scheduling issues

·       Assist with confirming and finalizing the next day’s route/driver schedules

·       Coordinate accidents, incidents, and breakdowns with leadership and

drivers

·       Inform team ahead of time of route closures and late pull-out

·       Provide guidance and training to Dispatch team

·       Supervise pull-out and ensure all routes leave the base on-time

·       Ensure pre-and post-trip inspections are completed

·       Communicate with team on any issue that may affect service such as op-

erator callouts, etc.

·       Assist lost drivers as needed

·       Check-in drivers after routes have been completed

·       Ensure drivers are documenting trip information and mileage on trip-sheets

·       Ensure there are sufficient vehicles to match scheduled routes, as well as

sufficient drivers for all routes at pull-out

·       Make driver and vehicle reassignments as needed

·       Communicate with maintenance staff, as needed

·       Establish and maintain effective communication with Drivers

·       Report and record all incidents to the applicable manager

·       Assist with all phone call information, dispatching of rides, and scheduling

trips

·       Document and report provider no shows or on-time-performance issues

·       Assist in completion of monthly reporting as needed

·       Monitor radio, telephones and on-road provision of service for quality

Knowledge, Skills, and Competencies

·       Excellent communication and interpersonal skills

·       Good organizational skills with attention to timeliness and details

·       Knowledge of GPS and GIS systems preferred

·       Must be able to demonstrate effective use of scheduling software, two-way

radio communication and data analysis skills

·       Skills in the use of computers, including Microsoft Word, Excel and other

Microsoft applications

·       Ability to maintain high level of confidentiality  

Regular attendance is required