Twin City Die Castings seeks a Customer Account Manager to support our Watertown, SD plant.
The primary focus of this position is to serve as the main commercial contact and owner of the client relationship in order to maintain strong, long lasting customer relationships, as well as, maintain a positive image of TCDC to the customer. This position will manage the entire book of business on assigned accounts including customer satisfaction and acceptable profit margins for TCDC, and serves as the in house expert including overall knowledge of the customer and their business, forecasting, life of current projects, and next generation of products.
Responsibilities
Build, develop and grow business relationships vital to the success of assigned accounts, and keeps customer informed of the status of all TCDC activities affecting their account.
Coordinates customer visits, organizes and participates in regular business reviews with customer and TCDC management.
Identifies and resolves issues and conflicts and communicates account status to Senior Leadership. Will assist with high severity requests or issues and escalate them as needed or required.
Quotes new part numbers and leads discussions regarding projects, quotes and pricing.
Reviews product performance while in production for process improvements, cost reduction and pricing to meet gross margin expectations.
Responsible for knowing and following all environmental, health and safety rules, policies, and procedures for work area and takes responsibility to assure that personal work activity is conducted in such a way so as to not affect the safety of themselves or others.
All other duties as assigned.
Competencies By Role
Communication Skills ~ Definition: Ability to communicate when there are language barriers - to read, to write and to comprehend verbal instructions including safety, work instruction and various training, etc.
Continuous Learning & Problem Solving ~ Definition: Identifies and defines problems through the gathering of relevant information leading to the development, implementation, and evaluation of solutions results.
Initiative / Self Motivated ~ Definition: Does more than is required or expected in the job. Does things that no one has requested that will improve or enhance current methods. Plans ahead for upcoming problems or opportunities. Acts without being directed and proactively follows through on work activities and goals to resolve them. Has personal desire to improve or enhance processes.
Planning & Organization / Time Management ~ Definition: Effectively managing one’s time and resources to ensure that work is completed. Ensures that regular consistent communication takes place within are of responsibility and establishes a methodical course of action for self and others to ensure accomplishments of a specific objective. Sets priorities, goals and time tables to achieve them.
Teamwork / Team Player ~ Definition: Provides support and assistance for a department or team members and promotes cooperation and commitment to achieve goals and deliverables.
Technical & Professional Expertise ~ Definition: Understands aspects of the job by devising new approaches to make improvements or solve workplace challenges. Is able to apply that knowledge to correctively address issues in a "timely manner".
Core Competencies
Accountability & Ownership ~ Definition: Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks.
Continuous Improvement ~ Definition: Continuously looks for opportunities to refine and improve process, systems, products, etc.
Customer Focused ~ Definition: Makes customer needs the primary focus, builds and maintains internal and external customer satisfaction with the products and services offered by the organization.
Integrity ~ Definition: Displays strong morals and principles in keeping with the values of TCDC. Respects and maintain confidential information. Is consistent with words and actions, displaying honesty and professionalism following thru with commitments in all interactions.
Productivity Focused ~ Definition: Stays focused and uses time, equipment and tools effectively to maintain a high productive output without sacrificing quality.
Quality Oriented ~ Definition: Produces results or provides service that meets or exceeds set standards. Monitors and checks work to meet quality standards; demonstrates a high level of care and thoroughness; checks work to ensure completeness and accuracy.
Safety & Environmentally Oriented ~ Definition: Uses tools, machines and vehicles in a safe manner that minimizes hazards to self, others and the environment. Knows who to contact in the event of an emergency and departmental plan, being aware of conditions or circumstances that affect one’s own safety or the safety of others.
Education and Experience
Minimum
BS/BA preferred or equivalent combination of experience and education.
Sales/Account Management experience including development of quotations and proposals desired.
Preferred
Working experience and knowledge of the APQP process per the TS16949 automotive standard.
Required
Frequent travel to the customer’s location to maintain a positive relationship.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
