Requisition:

202400335S

Financial Aid Assistant III - Customer Service Assistant (2 Positions to be Filled)

Non-Exempt

This position is a pay grade 04. Please see Pay Grade Table at:
https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.

Clerical

Financial Aid

Division of Enrollment Success

09/26/2024

Yes

High school graduate or G.E.D. equivalent with a minimum of four (4) years relevant clerical experience is required. Financial aid or other university-related work experience would be helpful. Additional education may be considered in lieu of experience.

Provides personalized Financial Aid customer service to prospective and current students/parents.

Provides personalized customer service at the highest level. Provides financial aid program assistance to students regarding the application process for grants, loans, scholarships, work-study, and/or other information related to financial aid. Responds to all inbound/outbound telephone calls and emails regarding financial aid. Researches questions and responds to customer inquiries. Inputs data and ensures the accuracy of information. Conducts research as requested. Answers questions and informs students of current eligibility status using available resources. Responsible for the dissemination of financial aid information regarding applications or any other information as required. Runs processes, reviews student financial aid statuses and provides information via telephone or in person. Maintains complex files. Types routine reports and correspondence. Provides statistical and vital information to management team on various data. Performs other related duties as assigned.

Requires some experience regarding financial aid and the occasional use of independent judgment. Requires ability to work at the front desk, encountering students, parents or staff. Requires ability to retain and relay financial information to students and parents. Experience with Financial Aid Software helpful. Computer skills required. During peak workloads, telephone periods may be extensive.



Up to 40% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.

Full Time

5N9590

https://shsu.peopleadmin.com/postings/41058

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.



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