Summary

The Account Representative is part of the Finance Department and works in the front office of the Animal Health Institute. The Account Representative performs a variety of front office operations and provides support for the students, faculty, staff, and pet owners at the Animal Health Institute. The position reports to the Manager of Patient Accounts for the Midwestern University Animal Health Institute (AHI).

Essential Duties and Responsibilities

• Greet and direct clients and visitors at the Companion Animal Clinic and the Large Animal Clinic


• Check in patients curbside as they enter the Animal Health Institute grounds


• Schedule appointments for veterinary patients and complete registration for the Large Animal Clinic and the Companion Animal Clinic.


• Answer phones and direct client questions appropriately


• Enter client/patient information into the practice management software


• Utilize correct veterinary terminology


• Perform cashiering/over the counter payments and collections


• Differentiate routine veterinary cases from emergency cases


• Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the Animal Health Institute


• Monitor and maintain various reports and daily deposits for the College of Veterinary Medicine


• Document appropriate notes in practice management software


• Generate receipts to clients


• Explain charges/balances to clients


• Prepare account adjustments for approval and process refunds


• Assist with receptionist duties


• Work extended hours and weekends with flexible schedule


• On occasion, animal handling may be required


• Must treat all employees, students, and clients with a high level of respect while providing excellence in customer service, following the guidelines of MWU and the Animal Health Institute


• Provide support for other MWU clinics as needed


• Other duties may be assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other qualifications include:

• The position requires strict compliance with all policies and procedures


• This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively


• Compassion for pets and people- awareness and understanding of other’s reactions

Education and/or Experience              

High school diploma or GED is required.  Must have a minimum of 2 years of experience working in a healthcare setting.  Previous experience working in a veterinary animal hospital is preferred. Experience working in a team environment with a high focus on excellent customer service and the ability to maintain a professional demeanor, be detail oriented, and promote a welcoming atmosphere is essential.

Computer Skills                                               

Computer proficiency in MS Office (Word, Excel, Outlook) is required.  The individual must have the ability to learn/navigate effectively in a practice management system.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear.  The employee must regularly use hands to handle or feel and reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must frequently lift and/or move up to 40 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Animal Allergies Statement:

No inhibiting allergies to animals, hay, or dust.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.  We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.  We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.  We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.  Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with
 all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.