The VP, Loan Operations is responsible for leading and managing production functions that include Special Products/Special Loans. This role sets the direction, determines long-term business needs, and sets strategic planning for business growth. The VP is responsible for leading department(s) to mitigate corporate risk and maximize corporate profitability through continuous monitoring and reporting. This role continuously evaluates departments to ensure activities are in accordance with company and regulatory risk and compliance requirements and is responsible to achieve annual corporate goals.
Responsibilities:
Overall responsibility for functions and departments within Loan Operations with Special Products/Special Loans including but not limited to: ARMS, Balloons, Buydowns, SCRA, Recast and Retention Loans and Section 8.
Evaluates key performance indicators and management analysis with senior management on a regular basis
Places controls and risk procedures in place to mitigate errors
Determines appropriate course of action timely for internal and external audit findings
Ensures all activities are in accordance with company and regulatory risk and compliance requirements
Facilitates long-term planning and execution based on changing business needs
Reviews and approves business processes and ensures necessary procedure changes are executed
Works with managers to develop and monitor individual and departmental goals and provides effective feedback and guidance on a regular basis; Holds self and managers accountable for meeting these goals
Leads effective performance management and professional talent development across all respective departments
Holds employees accountable to adherence to internal service levels
Sets productivity goals and hold self and managers accountable for meeting them
Enforces a culture of service excellence by demonstrating a dedicated focus on internal and external customer service and holds all employees accountable to emulate the same behaviors and practices
Maintains respective department budgets and for cost control management
Recommends creative, measurable, cost effective solutions for enhancing productivity through technology or workflow analysis
Facilitates long-term planning, plan creation, and execution based on changing business and market environment
Presents business unit plans to senior management
Ensures internal and external audit findings receive sound formal responses and remediation of noted issues are carried out; Ensures deadlines are met for response and resolution
Responsible for business unit's results to include accurate and timely production of volumes of Exception Processing functions, late charge campaigns, and audits
Reports volumes relative to projections and historical trends to senior management
Ensures that loans are analyzed in accordance with RESPA guidelines and client requirements and departments meet turnaround standards and corporate compliance on RESPA Qualified written requests and all inquiries relative to complaints from Regulatory Agencies, Clients and Customer's driven inquiries
Identifies and communicates potential servicing problems resulting from department(s) and proposes resolution options to senior management
Oversees policy and procedure development and enhancement within the department
Other job related duties/projects as directed and assigned
Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Ensure all activities are in accordance with Cenlar's approved risk appetite statement and applicable compliance and regulatory requirements.
Qualifications:
Bachelor's Degree or equivalent experience
12+ years of experience in mortgage operations including previous experience managing multiple departments
Strong leadership skills to inspire outstanding performance through collaboration
Strong customer service skills to effectively execute the strategic goals and mission of Cenlar, while demonstrating Key Success Factors
Effective listening, communication and presentation skills to present complex topics to senior management in a persuasive manner
Strong problem solving and analyzing skills to come up with a mutually acceptable solutions utilizing available resources with diverse perspectives
Excellent coaching and counseling skills
Excellent verbal and written communication skills
Excellent organizational skills and ability to multi task to manage multiple large-scale complex projects enterprise-wide
Proven people, strategic and tactical leader
Resourceful and aggressive ability to research all facets of the industry
Ability to plan strategically as it relates to business unit responsibilities
Ability to conceptualize long-term business goals and develop orderly process of planning to accomplish goals
Must understand regulatory servicing requirements including, but not limited to the Flood Disaster Protection Act (FDPA), Homeowner's Flood Insurance Affordability Act, Real Estate Settlement Procedures Act (RESPA), and Federal Rules of Bankruptcy Procedures
