Description: Our client is currently seeking a Analyst, Sales Operations The Commercial Operations (CO) Associate is a regional role supporting the execution of processes and operational activity to enhance service levels and supports revenue growth, operating margins and driving a culture of customer service excellence. The Associates will provide support to ensure all tactical aspects of entire operational activities are managed for the assigned region. The position will support adoption and utilization of commercial systems (ERP, CRM, Customer Complaint) and strengthen partnership with regional sales team. The primary responsibility of this position is to ensure effective fulfillment of products and drive a process which meets the needs of the business.
This job will have the following responsibilities:
Works in a fast paced, team-oriented environment that partners closely with other internal and external stakeholders to drive culture of customer excellence and operational efficiency.
Drive the creation, maintenance and adherence of Business Rule and Order performance metrics for assigned region (OTIF; Fill Rate; First Time Right and BO level).
Co-ordinate movement of inventory across assigned region and ensure accurate transactional information is available through CRM and ERP platform. Partner with sales team to optimize the movement of product with least cost to the organization.
Responsible for reviewing the daily and weekly surgery demand and supporting other CO Team members to ensure appropriate plans are in place to meet the required surgery requirements.
Responsible for working with the CO Team Leaders leader to proactively resolve known inventory constraints by collaborating with other regional team members.
Effectively communicate to stakeholders order status and drive oversight of order fulfilment process enabling high level of order service level. Determine root cause and corrective action in case of order problems.
Qualifications & Requirements:
Bachelor's degree preferred; high school diploma required Qualifications & experience:
Working knowledge of ERP and CRM Systems.
Familiarity using JD Edwards, Salesforce or similar system preferred.
Proficient in using MS Excel (Power BI preferred.
Orthopaedic or medical device experience preferred.
Strong communication and multi-tasking skills. Ability to interact with different levels of an organization, and to build effective relationships through teamwork.
Excellent verbal and written communication skills with the ability to define and structure problems to be solved and to communicate complex business analysis and issues in a clear and concise manner
Contact: asinghal02@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
