Description: Our client is currently seeking a Account Manager Phoenix AZ or Orange County, CA locations
Qualifications:
Bachelor's Degree: In Computer Science, Information Technology, Business Administration, or a related field.
Technical Proficiency: Expertise in MS Office Suite (Excel, Word, PowerPoint, Outlook, Project) is essential. Familiarity with CRM software like HubSpot is a plus.
Industry Knowledge: Understanding of IT services, outsourcing, and large enterprise IT services sales.
Experience: 4-7 years as an Account Manager in the IT Consulting and Services Industry.
Communication Skills: Strong verbal and written communication and presentation skills.
Sales and Account Management: Prior experience in Sales, Customer Success, or Account Management roles.
Client Relationship Management: Proven experience managing relationships with large commercial/enterprise organizations.
Professional Writing: Ability to produce high-quality professional communications.
Work Ethic: Strong commitment to delivering excellent work products and outputs.
Interpersonal Skills: Excellent soft skills for working with both internal and external customers.
Team Player: Organized, resourceful, dependable, and detail-oriented.
Relationship Building: Strong influence and negotiation skills.
Client Interaction: Comfortable with regular client interactions in person, over the phone, via email, and video calls.
Multi-Account Management: Ability to manage multiple client accounts simultaneously.
Problem Solving: Capable of viewing situations from multiple angles, devising solutions, and executing them.
Continuous Learning: Open to continual learning and improvement with a hands-on approach to development.
Global Collaboration: Ability to interface with contacts in different time zones across a global organization.
Adaptability: Flexible, resilient, and able to thrive in a dynamic and fast-paced work environment.
Responsibilities:
Client Relationship Management: Develop and maintain strong client relationships, understanding their business needs and goals.
Account Growth: Identify opportunities for account expansion and cross-selling IT services and solutions.
Project Coordination: Collaborate with technical teams to ensure successful delivery of IT projects and services.
Performance Monitoring: Track account performance, analyze data, and prepare reports for clients and senior management.
Problem Solving: Address client issues and concerns promptly, providing solutions and recommendations to enhance service delivery.
Contract Management: Negotiate contracts and agreements, ensuring alignment with client expectations and company policies.
Market Research: Stay informed about industry trends, emerging technologies, and competitor offerings to provide valuable insights to clients.
Contact: aflores@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
