We are seeking a full-time Aviation Field Service Engineer in our Salem, OR location. In this role, you will be responsible for becoming highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products and providing technical support on Garmin products to customers and distributors.
Essential Functions
Answer customer and installer technical inquiries regarding Garmin products via telephone, letter, fax, and e-mail
Arrange for return for factory repair of customer equipment and arrange for exchange of out-of-box failures of Garmin equipment
Act as liaison between customer and associates of other departments within Garmin
Monitor, document, and report failure trends in Garmin equipment and identify/recommend improvements in Garmin products, documentation, and procedures
Review special circumstances and authorize warranty service when deemed appropriate
Review pilot's guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
Ability to be on a rotation for 24/7 aviation technical support coverage
Basic Qualifications
Associate's Degree or equivalent military/trade school OR a minimum of 4 years relevant experience
Must possess a minimum of 2 years experience in avionics installation and troubleshooting
Demonstrated strong and effective verbal, written, and interpersonal communication skills to work across functional and organizational lines
Must demonstrate a superior customer-oriented attitude
Must demonstrate broad knowledge of aircraft systems and avionic sub-systems
Must possess proficiency using personal computers and Microsoft Office
Must possess the ability to troubleshoot to the LRU level and repair various avionic systems
Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and be proactive in a fast paced, deadline-driven environment
Desired Qualifications
Previous avionics experience in an aircraft maintenance facility and/or an aircraft manufacturing environment
Pilot's License
Experience troubleshooting and installing Garmin avionics systems
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
