We are seeking an experienced IT Support Technician to join our mission-driven team and contribute to our Managed Security Service Provider (MSSP) growth initiative. Our goal is to expand into the Defense Industrial Base (DIB) and CMMC compliance services market, reaching $10 million in growth. At our company, we value being Happy, Hungry, Humble, and Honest-core behaviors that define our team culture. We are dedicated to serving one another, our clients, and our community through charitable outreach.
In this role, you will provide hands-on IT support, ensuring reliability, efficiency, and security across client environments. You will perform troubleshooting, proactive maintenance, technology deployments, and assist with resolving technical and customer issues. Join us to grow your career, learn new skills, and make a positive impact on our clients and community.
Responsibilities:
Serve as the first point of contact for customers seeking technical assistance over the phone, email, or the ticketing system and triage issues as required.
Troubleshoot and resolve Tier 2 client hardware and software-related issues in a timely manner, ensuring complete client satisfaction.
Process onboarding and offboarding of employees across the entire client base.
Identify recurring issues and develop solutions, including impact analysis.
Solve issues from the office utilizing company RMM tools.
Document solutions and processes for resolution in the ticketing system.
Procure necessary hardware and software for client environments, including obtaining quotes, purchasing, and tracking shipments.
Prepare devices for deployment, including imaging, software installation, configuration, and ensuring all client-specific settings are in place.
Collaborate with vendors to evaluate new technology options that align with client needs and budget considerations.
Manage inventory of IT hardware and software, ensuring readiness for deployment and managing replacement cycles.
Required Qualifications:
2-3 years of experience in a Service Desk Role.
CompTIA A+ certification required, with the desire to enhance knowledge.
Experience working with enterprise email solutions such as Office 365, G-Suite, and Exchange, along with the ability to integrate them on mobile devices.
Ability to diagnose and resolve workstation issues of any type.
Excellent communication skills and the ability to fully document interactions.
Customer-oriented and able to work under pressure.
Install, configure, and troubleshoot PC, Mac, and mobile device hardware and OS-related issues.
Ability to troubleshoot and deploy enterprise printers, including multifunctional devices.
Appropriate knowledge of Microsoft Server, Active Directory, networking, and infrastructure for solving intermediate-level issues.
Experience with technology procurement, vendor relationships, and preparing IT assets for client deployment.
Additional duties as assigned.
Desired Experience
3-5 years of experience
Salary
26.45 (55,016) - 36.55 (76,024)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance
