Troubleshooting, ServiceNow/ESM ticket administration, testing fixes/small enhancements, customer support, ensuring effective systems operations, Identify any business requirements as needed
System monitoring, change planning, requirement development, UAT, and implementation support
Ad-hoc reports, recurring reporting, data extraction, data and business analysis
Manage existing and create new intelligence tools (reports) and create effective analysis to support business needs
Support KUS interests related to MPA Operations and Systems issues
Customer and business admin support for operations and systems including ID of issues and coordination of solutions to align to KUS interests and goals
Parts Communications Management
Draft/communicate key strategic messages to dealers, field, and KUS Exec.'s as needed
KU Parts Training
Help improve & admin Parts Training including launch of new material and tests
Experience and Skills for this assignment
Experience in Distribution (Service Parts preferred) operations concepts
Experience in Systems support (BRD and UAT concepts)
Strong data skills (both extraction and analysis)
Preferred experience in SAS and knowledge of or ability to quickly learn SQL
MS Suite skills (Excel, PPT, Word)
Specific Skills Required for this assignment
Ability to communicate clearly
Strong 'ownership' skills (pro-active, action driven, and accountable)
Ability to track/manage multiple priorities
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
