Assistant Director of Management and Executive Education
Job Summary:
Reporting to the Director of Management and Executive Education (M&EE), the Assistant Director is a collaborative leader who oversees the development and implementation of complex educational programs created for our global clients. As the demand for continuous learning and upskilling in the professional marketplace rapidly grows, you'll work alongside the M&EE team and faculty from the Crummer Graduate School of Business to create impact for organizations and individuals across all industries.
Key Responsibilities
Client Management and Retention: Assists in all aspects of program sales and new business development, including:
Partner with the Director of M&EE and Director of Strategic Partnerships on calls with prospective clients to move relationships forward
Conducts needs assessments with potential clients
Recommend program offerings and create custom proposals that are in alignment with department strategic and revenue goals
Act as program manager or key partner relationship manager on assigned programs (See Program Execution Oversight section)
Solicits additional business from current clients
Program Execution Oversight: Performs a range of activities as program manager for selected M&EE programs including:
Schedules program dates and faculty availability
Manages client relationships before, during, and after programs
Monitors program enrollment
Ensures completion of faculty appointment letters
Work with staff and Center Operations team to review (and manage) program logistics, materials, catering, and audio-visual/technology needs
Provide facilitation and/or monitoring of select programs and events
Collect and report on program participant feedback (e.g., facility, faculty, content, delivery, technology, etc.)
Facilitate post-program feedback review session with client
Marketing and Public Relations: In partnership with our marketing team, develops, implements, and assesses marketing and public relations strategies and plans for M&EE programs to meet attendance goals—adjust strategies as needed to achieve desired outcomes:
Stays up to date with relevant marketplace and industry news to help identify trends and potential business opportunities
Assists with website and marketing content creation and maintenance activities
Help maintain social media accounts for M&EE
Updates and maintains client and prospect database
Minimum Qualifications & Education:
Bachelor's Degree or equivalent combination of education
Three years of job-related experience, including program development and/or project management
Preferred Qualifications:
Experience in instructional design
Membership in training or organizational development-related professional organization (e.g., ATD, SHRM, GoodNetwork)
Knowledge, Skills, and Abilities:
Familiarity with experiential learning and emerging trends in learning and development
Knowledge of marketing methods and principles
Knowledge of the sales process
Knowledge of training theory including needs assessment, instructional design, and training methodologies
Uses high-quality, professional oral and written skills to initiate routine correspondence and to maintain and update files, logs, and reports
Interpersonal and communication skills - ability to facilitate training/meetings
Knowledge and practice of effective customer service skills, both virtually and in-person
Proficiency with PC and related software
Knowledge and practice of organizational and time management skills
Work Environment:
Campus-based, front-facing customer service position, working in an office environment
Regular use of a computer and databases
Must be able to work flexible hours which include evenings and weekends
Instructions to Applicants:
To apply, please submit an application and upload the following materials:
Resume
Cover Letter
Screening of applications will begin immediately and continue until the position is filled
About Crummer Graduate School of Business:
The mission of the Crummer Graduate School of Business at Rollins College is to develop global business leaders and innovators through a high quality, integrated, experiential education that prepares them to add significant value to their organizations and communities. Through their drive to bring this mission to life, the Crummer Graduate School of Business at Rollins College has been recognized nationally and internationally by some of the most well-respected organizations in the business world. A graduate business degree should do more than provide you with credentials. It should equip you with connections and resources for life - that is the Crummer Advantage.
Click here to learn more about the Crummer Graduate School of Business!
Diversity & Inclusion at Rollins:
Rollins is committed to fostering a diverse and inclusive campus community, and the College celebrates the open exchange of ideas within a climate of civility and mutual respect. We view differences—from race and ethnicity to sexual orientation and political perspectives—as rich opportunities for understanding, learning, and growth. To learn more, please click here.
Through its mission, Rollins College is firmly committed to creating a just community that embraces multiculturalism; persons from historically under-represented minority groups are therefore encouraged to apply. Rollins does not discriminate on the basis of sex, disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information, physical characteristics, or any other category protected by federal, state, or local law, in its educational programs and activities.
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Excellence Philosophy:
At Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.
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Rollins is the best college in Florida, but don't just take our word for it. See what the experts are saying. Explore all of the ways Rollins is top ranked—from our academic excellence and expert faculty to our unparalleled campus and one-of-a-kind study abroad opportunities.
