Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Minimum
Effective communication/customer service skills
Knowledge of basic math
Ability to handle stressful situations
Ability to lead other associates
Flexibility in work schedule
Successful completion of basic and supervisory skills
Desired
High school diploma
Assistant Grocery Department Leader experience
Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged
Empower those associates to create a simple, fresh and inspired shopping experience for every customer
Prioritizing /planning work activities by using time efficiently
Communicate the company, department, and job-specific information to associates including information from board meetings/huddles
Ensure new associates are properly oriented to the department and understand the benefits of working for Kroger
Adhere to all local, state and federal laws, and company guidelines
Oversee/manage the efficient operations of all functions and activities of the Grocery Department
Prioritizing and planning work activities by using time efficiently
Identifying and resolving problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions
Motivating self/others to achieve goals
Communicating change effectively by building commitment to overcome resistance
Being committed to the company's customer and associate promise
Supporting the Customer 1st team
Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress
Consistently being on time for work and meetings and ensuring responsibilities are covered when absent
Executing on all action plans and daily priorities including performance goals and best practices
Adherence to all food safety regulations
Adherence to out of stock standards by effectively utilizing Computer Assisted Ordering
Staying current with present, future, seasonal, and special ads
Promoting corporate brands to customers and ensuring associates are educated
Managing the scheduling of Grocery associates to provide adequate department coverage to meet customer demand
Providing appropriate, actionable feedback to help teams and individuals grow
Helping associate identify how their work aligns with key store initiatives
Monitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessary
Assisting store management in preparing the department budget and conducting profit and loss reviews
Taking appropriate action on all financial reports
Developing/implementing a department business plan to achieve desired results.
Supervise/coach Grocery associates in the performance of their duties, complete performance reviews, provide feedback and reward associates.
Must be able to perform the essential functions of this position with or without reasonable accommodations