Under the direction of the Nurse Director, Medical Assistants are responsible for and not limited to, assisting Physicians, Advanced Practice Providers, Practice. Medical Assistants are responsible for assisting with urgent visits, escorting patients to exam rooms or to other areas of the building, such as radiology. The Medical Assistant I works with a multidisciplinary team in providing a wide variety of clinical and technical functions on a daily basis. The MA's primary role is to assure efficient patient care and patient flow through a high-volume clinic, to maintain an organized, clean, and safe patient care environment, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.
Qualifications
Ensures efficient patient flow through the clinic
Ensures computer documentation is completed in a timely manner.
Assists patient to exam room for visit. Identifies patients with 2 identifiers-checking wrist band.
Obtains accurate vital signs, height, weight, pain level, fatigue, fall history, smoking history, and allergies. Documents results of vitals, hgt, and weight, in EPIC in real time, before pt leaves clinic or before patient is escorted to Infusion for treatment.
Promptly informs MD, APP, or RN, and any other health team member of any significant change in vital signs according to policy.
Conducts a brief focused assessment of the patient, including interval changes.
Instructs patient how to prepare for the physician or APP for any procedures.
Anticipates/ set up special equipment or supplies needed for visit.
Alert provider when the patient is ready and communicates all pertinent clinical information.
Assists patient through check-out process when visit is complete.
Cleans and prepares exam room for next patient.
Responds to needs to expedite visits, keep on schedule, and maintain flow of patients.
Communicates directly with provider on a daily basis about schedule.
Assists the provider with patient care during the visit.
Adheres to hand hygiene and standard precaution guidelines.
Provides culturally competent and age specific care to patients in practice setting.
Performs a variety of practice specific treatments and procedures according to standard policies and procedures. These may include but are not limited to:
12 lead EKG
02 saturation monitoring
Prepares for area specific procedures.
Phlebotomy
Full set of Vital Signs (using portable and manual equipment)
POC testing
Ensures patient care areas are neat, clean, and professional-looking
Ensures exam and treatment rooms are properly stocked, equipped, and secured as applicable
Ensures all equipment is in good working order
Cleans equipment after patient use per infection control guidelines.
Participates in daily operational activities necessary for a safe patient and staff environment. Maintains Joint Commission standards on the unit.
Assumes responsibility for the maintenance of neat, organized and well stocked rooms
Assures all stock is within expiration date.
Cares for medical equipment and supplies and monitors sterilization of appropriate equipment.
Maintains yearly mandatory competencies which include fire/disaster safety, infection control, unit POCT, and practice specific competencies.
Promotes patient/customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.
Adheres to Human Resource policies with respect to attendance and dress code.
Adheres to MGH customer service philosophy in all patient interactions.
Communicates appropriately and effectively with patients.
Functions as an integral part of the patient care team
Interacts in a professional, cooperative way with other practice and infusion staff.
Accepts delegate responsibilities in a positive manner.
Offers help to others in the practice when not busy.
Before leaving the practice on breaks/lunch/meetings makes sure adequate coverage is available.
Engages in constructive problem solving with others in the practice as problems arise.
Attends and participates in staff meetings.
EEO Statement
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
