Provides support to service teams in fine dining establishment by performing the following duties.
Job Description
Key Job Functions
Follow service guidelines according to the Brand standards in the Service Manual
Picks up food from expediter and delivers to table
Responsible for knowledge of all Food and Beverage menus
Must keep service area and tools clean and organized.
Responsible for returning all items to their zoned location
Attends all ongoing training sessions.
Assist in the training and mentoring of new staff
Must follow all prescribed systems of organization and cleanliness
Responsible for following all opening and closing checklists and sidework
Maintain levels of quality and service as outlined in the Service Manual
Must follow all daily and weekly cleaning schedules
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest's name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Additional Job Information/Anticipated
Pay Range
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
Strong communication skills
Ability to make sound decisions
Ability to work independently and handle stressful situations dealing with employees in a production environment
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Must be able to work independently and/or with a group to accomplish the goal/s at hand. A positive attitude is strongly desired
Three to six months related experience and/or training; or equivalent combination of education and experience.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear and taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include color vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
