Job Description:

Location: REMOTE

Salary: $45.00 USD Hourly - $50.00 USD Hourly

Description: The Judge Group is currently seeking a Product Manager - Credit Cards to consult with a financial institution on a new credit card product launch. This is fully remote. For immediate consideration email your resume to rkissinger@judge.com.
- Robbie Kissinger



Project Objectives / Responsibilities:



1.Develop a focused Target Operating Model: Define a target operating model for the bank's credit card program. This model should be aligned with the strategic goals of the bank, focusing on new customer acquisition, product innovation, customer experience, risk mgmt., cost optimization and efficient operational models.


2.Enhance Competitive Positioning: Ensure the proposed operating model positions the bank's credit card programs competitively in the market, offering distinct value propositions that attract and retain customers.


3.Ensure Scalability and Flexibility: The operating model should be scalable to accommodate future growth and flexible enough to adapt to changing market conditions, customer needs, and regulatory requirements.



Assessment



1.Market and Industry Research


a.Conduct comprehensive research on industry trends, competitive benchmarks, and best practices for credit card programs.


b.Analyze how leading banks and financial institutions are structuring their card programs, focusing on operational models, customer engagement, and product innovation.


2.Target Operating Model Framework


a.Develop a framework for a target operating model that includes key components such as product design, customer experience, program management, technology infrastructure, risk management, and compliance.


b.Define roles and responsibilities within the target operating model to ensure clarity in execution.


3.Technology and Infrastructure Recommendations:


a.Assess the technology infrastructure required to support the target operating model, including core banking integration, payment processing, and cybersecurity.


b.Provide recommendations on technology solutions and platforms that can enhance operational efficiency and customer experience.


4.Customer Experience:


a.Understand interactions across all touchpoints, from onboarding to ongoing servicing and support. Roles and responsibilities (bank v. Partner)


5.Partnership and Ecosystem Development:


a.Identify potential partners, such as FinTechs (e.g. end to end card program managers + experience / technology providers) that can be integrated into the target operating model.


b.Evaluate how these partnerships can enhance product offerings, operational efficiency, and customer engagement.

Contact: rkissinger@judge.com


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