We are seeking a full-time Technical Support Specialist in our Salem, OR location. In this role, you will be responsible for providing first level support to end users and responding to their needs and/or alerts through basic troubleshooting, resolution or escalation steps.
Essential Functions
Act as a liaison between advanced support/SME's and end users and escalates irresolvable issues
Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.) and assist with network printer system maintenance
Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner among company sites, in accordance with current procedures to ensure distribution of knowledge and positive impact on user satisfaction
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
Monitor conference room performance and maintenance schedule
Collaborate with team members including sharing knowledge and documenting and contributing to knowledge base and offer suggestions for process improvements
Maintain records of daily communication transactions, problems, remedial actions taken, and installation activities
Apply basic standards and procedures to accomplish tasks including learning how to use and apply applicable technologies, document work in an organized manner, and use proper tools and techniques to identify and resolve problems
Basic Qualifications
High School Diploma or GED AND coursework towards completion of a technical degree OR a minimum of 2 years IT or technical experience
Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
Demonstrated basic familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Desired Qualifications
Strong customer service skills
Relevant experience in troubleshooting problems that need to be solved
Ability to work cross-functionally
Experience working with ticketing systems
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
