The Senior Compliance Specialist is considered a SME within the registration department with a vast understanding of registration processing, internal compliance operations knowledge while supporting transactional requests for one of the teams in compliance services, new vehicle paperwork, RegEx or Renewals. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry as well as support and articulate complex regulatory changes to the operational teams to stay in front of regulatory updates. The specialist will be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. In addition to the specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction.
KEY RESPONSIBILITIES:
Assist with maintaining SOP's for internal processes, serve as a SME for Compliance Services
Research legislative changes which may affect title/reg transactions and provide results to manager for additional investigation and/or system and letter updates.
Partner with team lead or supervisor to investigate and resolve client issues and help manage escalation to completion.
Escalate to supervisor potential events that would result in a poor driver / client experience.
Act as SME (subject matter expert) and support development of new process and/or system enhancements for improvement
Considered an SME / expert on the team to manage more complex transaction types.
Provide mentoring to newest Specialists 1 to develop skills.
Support company initiatives and work with Specialist I to meet or exceed department KPIs and metrics.
Offer support with inbound compliance response center call center during peak volume periods.
SKILLS/COMPETENCIES:
Ability to speak and write clearly, confidently, and succinctly in communications with dealers, tag agencies, government agencies, and clients.
Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact.
Multi-task in a fast-paced environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization.
High attention to detail to ensure accuracy and ability to audit invoicing.
Demonstrate excellent follow up and problem-solving skills.
Complete basic math functions to calculate complex tax documents.
Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)
Proficient with web-based system and databases and knowledgeable with navigating the internet.
Strong networking skills with the ability to negotiate cost and pricing with various vendors.
Must be self-motivated, work well in a team environment, and demonstrate leadership qualities.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required along with three previous years of related experience and/or customer service experience.
PHYSICAL DEMANDS:
Speak, hear, and see, and to use hand and fingers for computer keyboard and phone.
Sit or stand for extended periods of time.
Reach above head to pull paper attachments.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
