Do you appreciate assisting others and consider yourself to be a customer service expert? Join the Cub Team and help put a smile on the faces of the millions of customers that visit our stores on a weekly basis. Cub has been in business for more than 50 years, and we know that having a terrific workforce is what keeps consumers coming back.
Cub Forest Lake is looking for dedicated individuals to fill part time positions in ecommerce! Ecommerce is our online order fulfilment department.
As a team member at Cub, you will:
Provide prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smile and greet customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Answer the department telephone promptly when called upon, and provides friendly, helpful service to customers who call.
This position requires weekend availability.
Job Requirements:
The position requires on-going customer interaction, providing prompt, courteous and accurate service.
This position requires on going social skills/verbal interaction, register/scanner operation, reading, light lifting / carrying to 50 pounds and standing.
Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
Position functions and work hours may vary according to business needs.
Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.
Must be able to work shifts varying in length and time, including nights, weekends and holidays.
Must be 16 years of age and older.
JOB RESPONSIBILITIES AND ACCOUNTABILITIES:
Provide the best experience for our online shopping customers
Ensure quality selection of product
Execute on delivery times and order accuracy
Follow department safety and sanitation programs for selection, transportation and delivery
Observe standards and procedures regarding store security and confidentiality
Effective communication with other departments and store staff
Provide comparable products for substitution
Prepare orders for delivery by ringing up and bagging orders in an efficient and effective manner
Checking expiration dates throughout the store during slow periods
Functional Requirement:
Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (intercom, telephone, scanner, register, scale, shopping cart)
Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, & math
Maintaining a positive presence on the sales floor
Greet, Offer, & Thank all customers
Assist customers by bringing them to the location of product
Ensure the aisles are clear of debris at all times
JOB COMPETENCIES AND REQUIREMENTS:
Attention to detail
Checking product for the highest quality
Properly scans and bags product
Accurate shopping of customer orders
Communication skills
Ability to Greet, Offer, & Thank all customers
Effectively communicate with other departments and store staff
Ability to receive feedback and implement processes for improvement
Ability to follow directions from the Supervisor
Time management skills
Ability to complete assigned tasks without direct supervision in a timely manner
Ability to prioritize tasks based on customer and business needs
*Must be able to work a variety of shifts, including nights, weekends, & holidays.
* Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
My Cub. My Way.
We provide our customers the best grocery experience period by personalizing our customers' evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety and fresh groceries.
At Cub we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees.
We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender, gender expression, or gender identity), national origin, ancestry, physical or mental disability, medical condition, age, marital status, veteran or military status, or any other characteristic protected by applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, job assignments, training, compensation, benefits, and other conditions of employment.
Cub will not tolerate unlawful discrimination or harassment of associates by anyone, including any manager, supervisor, co-worker, contractor, customer, supplier, vendor, or visitor.
