The Client Services Assistant (CSA) is a key member of our reception team, responsible for ensuring the smooth daily operations of the main reception desk. The CSA is expected to be well-versed in all functions of the CSA team, demonstrating flexibility, teamwork, and a commitment to exceptional service. This position may require occasional overtime and weekends. The ideal candidate will exhibit a strong commitment to accuracy and a willingness to adapt to a continually changing environment.
Responsibilities
Collaborate with other CSA's to coordinate daily coverage for the reception desk during day, evening, vacation, and holiday shifts. Flexibility and strong teamwork are essential to ensure all shifts are adequately staffed.
Weekly Shift Rotations:
Opening Shift: 8:00 AM - 4:00 PM
Mid-Shift: 10:00 AM - 6:00 PM
Closing Shift: 12:00 PM - 8:00 PM
Contribute to maintaining a high standard of service at the CSA desk. Participate in all training sessions offered to the CSA team.
Collaborate with the Conference Services Manager to plan and execute on-site meetings, ensuring attention to details such as menus, setup, staffing, and IT needs. Work closely with the IT team to coordinate audio-visual technologies. Manage catering orders and oversee all aspects of meeting logistics.
Assist in coordinating, reconciling, and processing payments for caterers and other service vendors, including managing orders from platforms like Sharebite.
Continuously assess desk operations and propose suggestions for improvement. Work with peers, internal and external clients to address business challenges and facilitate effective communication regarding events and meetings.
Anticipate potential issues and implement effective solutions to ensure high-quality service delivery. Maintain clear communication with staff, attorneys, contract employees, and vendors.
Qualifications
Minimum of 2 years in a client-facing role within a large professional services environment, or a bachelor's degree.
Strong interpersonal and communication skills (both written and verbal).
Exceptional organizational and multi-tasking abilities.
Proven problem-solving and judgment skills.
EMS experience preferred or a similar conference room type software.
Proficiency in Microsoft Office Suite and relevant software applications.
Experience with clerical duties such as scanning, photocopying, and collating.
Positive, proactive attitude with a "can-do" mentality.
Ability to work well with all levels of staff and departments.
Professional demeanor and appearance, with the ability to manage difficult clients tactfully.
Friendly and welcoming presence, maintaining a calm demeanor under pressure.
New York Pay range for this role, with final offer amount dependent on skillset and experience, is $55k - $60k.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com .
