Fairfield Residential properties are known for our visible and available on-site staff that keep our residents loving where they live. Our Community Managers are independent leaders that maintain these high standards and approach all facets of the property's operations with strong business instincts and a customer-centric mindset.
Community Managers play a critical role in hiring, coaching and supervising a high performing team. Their focus is to ensure the property's revenue and profit targets are met while maintaining best in class standards for customer service and high retention for our residents.
This is a busy, exciting job for a dynamic, self-motivated collaborator who is passionate about a vibrant career in residential property management. In this role, you must have the ability to work a flexible schedule to include weekends, evenings, and holidays and have a valid real estate license. This position reports to a Regional Supervisor.
THIS POSITION MAY BE RIGHT FOR YOU IF:
YOU ARE DRIVEN BY CUSTOMER SATISFACTION and work diligently to maintain their happiness.
YOU GET INTO THE NUMBERS and all the ways that projecting, calculating, tracking and reporting them makes a business successful.
YOU ARE A GOOD LISTENER that approaches the needs of your colleagues and residents with empathy and a commitment to solving problems
YOU SET THE WORK ETHIC STANDARD by expecting the same of others as you expect of yourself.
YOU ARE TECH SAVVY especially with the Microsoft Office suite and Yardi (or similar) software.
YOU KNOW THAT INTEGRITY MATTERS and exhibit a strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and fiduciary responsibility.
YOU STAY ON TOP OF IT with admirable time management and organizational skills.
WHAT YOU CAN EXPECT TO DO IN THIS ROLE:
TEAM MANAGEMENT
Recruit, lead, motivate, and develop a high performing and diverse staff.
Provide coaching, guidance, ongoing feedback and light mediation.
Ensure adherence by all staff to company policies and procedures.
FINANCE MANAGEMENT
Prepare, execute and truly own the property's operational budget.
Utilize an online accounting system such as Yardi to generate and review reports to ensure property is within budgeted expectations and make recommendations for cost savings and revenue generating opportunities.
Oversees customer collections and implements legal proceedings when necessary
PROPERTY MANAGEMENT
Ensure budgeted occupancy levels at budgeted rental rates are in conjunction with other goals of the property.
Prepare and conduct property inspections and corporate or investor tours.
Maintain a collaborative working relationship with the on-site professional team to seamlessly coordinate and prepare for the welcoming of all new residents.
SALES & MARKETING
Ensure the effective execution of marketing programs per branding and marketing standards.
Represent and ensure the content for your property is represented accurately on marketing assets such as the property website and social media.
CUSTOMER SERVICE
Increase resident satisfaction through lease renewal strategies and resident retention plans.
Serve as a Fairfield ambassador by effectively and professionally managing residents' concerns.
WHAT YOU'LL NEED ON DAY ONE:
For this role, at least three years of hands-on property management experience is desired; with multifamily property experience a big plus. A successful track record as a supervisor is preferred. This is not an entry level position.
Valid Real estate and/or other license(s) as required by law.
Strong understanding of financial statements such as budget, financial reports, P&L Statements, General Ledger etc. Experience in writing and maintaining budgets.
Strong understanding of federal, state and local fair housing laws and provisions.
HOW TO STAND OUT:
A previous track record of maintaining occupancy and net operating incomes in multi-family property management position(s).
Strong references as a supervisor of a large team.
*The sign on bonus, less usual deductions, will be paid following the completion of 90 days of employment.
#LI-CASSIE
Estimated Rate of Pay: $68,103.04 - $88,533.96 This position is exempt; the range above reflects annual salary.
The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:
Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
Matched 401(k)
Medical, dental & vision insurance
Flexible spending account
Life insurance
* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.
Job duties for this position include: work safely and cooperatively with others, including supervisors; adhere to performance standards despite stressful conditions; communicate effectively and respectfully to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations. The material duties of this position involve access to our residents' homes, both when they are present and when they are not. The material duties of this position also involve access to the confidential information of our residents, including their financial information. Criminal history may have a direct, adverse, and negative relationship with this job duty. Pursuant to the Los Angeles and San Diego County Fair Chance Ordinances, the California Fair Chance Act, and any other applicable law, we will consider for employment qualified applicants with arrest and conviction records.
