The Regional Vice President Franchise Operations & Revenue Development fosters brand equity, best in class operations, and net unit growth by providing strategic field leadership for Sonesta's Midscale> segment brands. Focused on revenue, guest satisfaction growth, and brand program execution, the position is responsible for leading a team of Regional Directors Franchise Operations & Revenue Development (RDORD) creating visible brand value for stakeholders.
Principle duties and responsibilities (Essential Functions) include:
Delivers strategic leadership for the RDORD team to foster best in class franchise operations service and support delivery.
Achieves KPIs including EBITDA contribution, owner satisfaction, RevPAR, RGI, GSI, and property visit frequency targets.
Develops and implements strategies to optimize property revenue growth and guest satisfaction improvements, providing routine RDORD coaching, quality management, and people leadership to develop a consistent, professional, and engaged team delivering great customer experiences.
Resolves escalated owner issues and concerns in balance with Sonesta objectives, owner sentiment and retention objectives.
Develops and implements franchise service delivery models, adapting to the diverse markets, objectives, and brands Sonesta franchisees represent.
Advocates the voice of the franchisee in balance with Sonesta objectives, to continuously improve brand programs development and implementation effectiveness.
Develops regular department performance and support reports and socializes insights to inform cross-functional improvement opportunities and resource allocation.
Supports Franchise Operations business planning processes and inter-department project management priorities and execution.
Additional Job Information/Anticipated
Pay Range
Qualifications and Skills
Experienced. Bachelor's degree or relevant experience in lieu of degree. 8+ years professional multi-unit hotel operations, brand, and revenue generation leadership
An inspirational consultant: You are dynamic yet can adapt to all business learning levels and styles. You inspire others to try new things.
An exceptional communicator. You excel in an environment of influence without control to achieve objectives. You have excellent interpersonal, written, and oral communication skill demonstrated by the ability to listen and empathize with others, convey wisdom and confidence, and motivate others to do the same.
Technically Proficient. Proficient knowledge of desktop productivity tools including MS Excel, Word, PowerPoint, electronic scheduling and e-mail systems business intelligence analysis tools, and CRM account management systems.
Organized. Highly organized and demonstrate success as a self-starter and ability to effectively prioritize work to meet deadlines. You must have the ability to multi-task across different disciplines and time zones utilizing multiple forms of communication including email, telephone, and written correspondence.
Passionate. You create and deliver best in class hotel operations and sales support and take professional and personal interest in the success of your stakeholders.
Flexible. You are adaptable and enjoy moving with changing business needs and priorities. Up to 30% travel.
Resourceful. You are collaborative, routinely interacting with key stakeholders and subject matter experts. You are constantly seeking ways to accomplish work efficiently and effectively, socializing best practices with teammates and supervisors.
A Self-Starter. You are proactive in accomplishing goals and achieve business objectives individually, and with a team.
Results-oriented. You make things happen and have a proven track record of driving change.
Pay range: $126,000 to $154,000. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
