Base pay: $21.00 - $26.40
JOB SUMMARY
Under the supervision of the ITS Manager, this position is primarily responsible for assisting the ITS Manager with coordinating operations within the IT department, and secondary responsibilities include ITS Help Desk support for users.

RESPONSIBILITIES

Assist in administrating the ITOM/ITSM system, report analytics in the system to understand patterns and improve IT operations and service.
Vendor management and procurement of hardware and software.
Perform user account on/off/change-boarding.
Hardware asset, software license, warranty, and contract tracking and reporting.
Maintain the Systems Inventory.
Equipment repair and maintenance coordination.
Coordinate asset decommissioning.
Assign and unassign software licenses, conduct license audits for usage and inactivity.
Maintain the service item catalogue and the solutions article-base.
Shipping, tracking, and receiving of IT assets and supplies, and reporting to Finance.
Conduct training and develop training materials.
Coordinate with ITS Manager and other IT staff to develop and maintain IT department policies and procedures.
Assist users to provide initial (Tier-1) technical support.
Assist in communication and coordination with Informatics and other departments.
Promote a positive working relationship with SCHC staff.
Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

General knowledge of IT asset, vendor, and procurement management.
General knowledge of IT operations and analytics / reporting.
General knowledge of ITOM/ITSM systems.
General knowledge of MS Windows Desktop and Server operating systems, and MS Office.
General knowledge of Active Directory and user account maintenance.
General knowledge of VoIP phone systems.
General knowledge of computer hardware, software, and networking components.
Problem solving aptitude to recognize, diagnose, and implement solutions to user technical support issues.
Ability to prioritize workload and manage time effectively.
Excellent written and oral communication skills.
Excellent interpersonal skills.

EDUCATION & EXPERIENCE

Four years experience in IT support and operations.
Experience and/or training in IT asset, vendor, and procurement management.
Experience and/or training in MS Windows Desktop and Server operating systems, MS Office, Active Directory, networking, and VoIP phone systems.
Experience with ITOM/ITSM systems.

PREFERRED QUALIFICATIONS

Certifications such as CompTIA A+, ITIL, or ITOM/ITSM.
AA or bachelor's degree in a technology related discipline or equivalent experience / certification.
Experience in healthcare IT environment.
Desire to extend IT knowledge and seek continuing IT educational opportunities.

BENEFITS
SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employees and their families receive the optimal in health care coverage, along with options to meet their needs.

Competitive wages
Medical insurance
Dental insurance
Vision insurance
403(b) retirement plan with matching employer contribution
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Supplemental Insurances
Flexible spending account
Paid vacation
Paid sick
Paid holidays
Paid CME time and CME allowance
Employee assistance program
Jury duty pay
Bereavement pay
Prescription discount program
529 college savings plan
Educational reimbursement program
Gym membership discounts
Free subscription based app for meditation and sleep
Free telemedicine service for benefit eligible employees