The Services & Solutions Manager is responsible for overseeing the Services & Solutions businesses including; Engineered Solutions, Rockwell Services, Project Management, Network Physical and Logical Infrastructure Projects, and any other billable related service opportunities or value-added solutions (ie: Machine Safety, Arc Flash, Install Base Evaluations).
Key Responsibilities include:
Manages the growth and profitability of each of the Services & Solutions businesses through sales engagement and a disciplined sales process.
Manages assigned resources to develop and maintain knowledge, skills, abilities, and behaviors to deliver customer satisfaction through services offered.
Authors and manages the annual department(s) business plan. This business plan will be authored in concert with the Sales & Engineering Management and all others who are stakeholders and integrated in the Branch Business Plan.
Assists in generating and managing the annual Branch Business Plan. This plan includes:
-Sales and margin goals - Account strategies
-Project forecasts - Sales and forecasting tracking plan
-Tactical & Strategic growth plan - Technical support strategy
-Marketing information - Operational support strategy
-Engineering standards - Quality Assurance
-Defines the Disciplined Sales Process for Services & Solutions
Coordinates activities of all relevant team members and supplier resources required to deliver customer projects on budget and on schedule for Services & Solutions.
Provides management with project financial status, and risk analysis reporting for the business.
Assists account managers and engineers with the identification, design, proposal generation, costing, and engineering of solutions.
Develops strategic relationships with key customers.
Promotes the development and proof of concept of proto-type designs.
Develops relationships with key technology suppliers, as well as, delivery and build partners.
Interviews, selects and trains new employees; coaches and counsels employees; conducts annual performance evaluations; maintains attendance records; reports time worked/time off for payroll processing.
Contributes to the development, implementation, and continuous improvement of quality standards and practices.
Desired Knowledge, Skills, & Abilities include:
Bachelor’s degree required. Experience (8+ years) will be considered in lieu of Bachelor’s degree.
5+ years of experience in sales/project management.
Good verbal and written communication skills.
Ability to plan and execute account strategies that generate growth and expansion of the Services business.
Ability to independently obtain objectives and be self-directed.
Ability to develop and lead technical personnel.
Knowledge of strategic customer applications.
Commercial skills in working with the vendors and customers on service and support issues.
Proven analytical, organizational and communication skills.
EEO/AA/M/F/Vet/Disability Employer
The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.
