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SUMMARY
Arcticom, LLC, a subsidiary of Bering Straits Native Corporation, is currently seeking a qualified Senior, Field Service Support Engineer (FSSE) to support our United States Marine Corps customers. The Senior FSSE will be the lead Team Arcticom representative aboard the MCAGCC, MCB 29 Palms, engaging Marine Corps units using TCPT to address system requirements, identify user issues, serve as a collaboration element between Marines and software developers, support software functionality/capability development, new functionality implementation (function release support, training, troubleshooting, etc.), and develop effective working relationships with key Marine Corps personnel.
Responsibilities
ESSENTIAL DUTIES & RESPONSIBILITIES
The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.
Provide Product Owner and team members with analysis, surveys, and data gathering.
Provide Product Owner and team members with day-to-day corporate knowledge of processes (advising) and responsibilities of Marine Corps transportation and supply ordering processes and related IT systems.
Collaborate with other FSSEs, Subject Matter Experts (SME) and system users in data gathering, business processes, and User Acceptance Testing.
Provide input to system documentation.
Provide input to software functionality test scenarios.
Responsible for attending and participating in daily team meetings, executing the assigned workload, and working within project management tools i.e., JIRA, Confluence, Microsoft 365 Suite, Microsoft Project, etc.
Learn and/or continued development in Agile Scrum Methodology.
Qualifications
QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required (Minimum Necessary) Qualifications
8+ years' experience in the applicable field of Marine Corps logistics.
5+ years' experience operating the TCPT program
Bachelor's degree or advanced certification.
Knowledge, Skills, Abilities, and Other Characteristics
Positive, professional, team player attitude willing to develop sound working relationships with customers and/or other Team Arcticom members.
Experience, training and/or desire to learn and develop expertise in Agile Scrum methodologies as well as Software Develop processes.
Strong work ethic and ability to self-motivate.
Ability to organize and prioritize work in a fast-paced, changing environment.
Excellent verbal and written communication skills to interact and communicate with individuals at all levels of the organization.
Ability to research and effectively prepare training materials as needed.
Preferred
Knowledge of and experience with Marine Corps logistics business processes and associated IT systems, preferably Common Logistics Command and Control System (CLC2S), the Transportation Capacity Planning Tool (TCPT), and the Storage Retrieval Automated Tracking Integrated System (STRATIS).
NECESSARY PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employees must always maintain a constant state of mental alertness. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS
This position is not subject to federal requirements regarding Department of Transportation "safety-sensitive" functions.
WORK ENVIRONMENT
Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.
The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting. Occasional travel may be required.
SUPERVISORY RESPONSIBILITIES
No supervisory
ADDITIONAL QUALIFYING FACTORS
As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations.
Shareholder Preference. BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender, or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.
Equal Opportunity Employer/Veterans/Disabled
We participate in the E-Verify Employment Verification Program. We are a drug free workplace.
