When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our Excavation Division (EXD) is responsible for designing and manufacturing tracked and wheeled excavators in sizes ranging from 11 to 90 metric tons, along with Cat Work Tools. Core Work Tool products include buckets, hammers, couplers, thumbs, rippers, and a variety of hydro-mechanical and fabricated tools. Our employees live and work in all corners of the world. Partnered with our global excavator manufacturing facilities, we deliver solutions that help our customers build a better world.
As the Senior Sales Support Consultant (Excavation Division) you will collaborate with field teams, factories, and business partners to drive profitable sales growth in North America for Excavation Division (EXD) machines and work tools.
Our team embraces flexibility through a hybrid work model. In addition to working onsite at our Peoria, IL or Victoria, TX facilities, our hybrid work model allows employees the flexibility to work from home based on business need.
What You Will Do:
Debugging and troubleshooting robotic systems; automating all the aspects of robotics processes to ensure effective operations.
Manage Dealer Orders Communications Solution (DOCS) inquiries from USA & Canada dealerships, providing solutions for order inquiries and specialty configuration requests with speed and quality.
Lead stocking strategy - ensures machine models, quantities, locations, and configurations are ordered in a manner to maximize profitability for the North America region.
Own the product group marketing machine program - works with business partners to order, demonstrate, and sell product group owned assets in a manner that maximizes dealer adoption and sales with conquest customers.
Oversee price lists and attachment offerings for all EXD models - identifies and resolves process gaps to ensure order to delivery process is maximized to enable growth.
Act as the key liaison between the field teams and factories for all commercial EXD requests in North America. Works with retail and rental teams to drive profitable PINS with key dealerships for the region.
Other duties as assigned by Caterpillar management from time-to-time.
What You Have (Basic Requirements):
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Facilitates creation of the 'right' products and services to resolve customer business issues.
Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
Advises others on creating customer focused environments in various scenarios.
Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Communicates and models the criticality of customer focus as an organizational strategy.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Discusses industry-specific flagship products and services.
Demonstrates current knowledge of the regulatory environment for industry segment.
Participates in major industry professional associations; subscribes to industry-specific publications.
Currently works with a major industry segment and associated functions and features.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Communicates to clients regarding expectations of all parties.
Participates in negotiating the terms of the business relationship.
Conducts periodic reviews of work effort, progress, issues, and successes.
Maintains productive, long-term relationships with clients or vendors.
Creates opportunities to educate support teams on client priorities.
Empowers others to establish collaborative, healthy relationships.
Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
Summarizes the stages of the business development lifecycle.
Assists in developing new geographical areas for the organization's products or services.
Implements common business development incentive programs.
Assists in creating an incentive plan to encourage new business growth and development.
Research approaches for exploring new business opportunities.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
What Will Set You Apart (Preferred Qualifications):
Bachelor's degree in Business Administration or related field, or equivalent experience in lieu of degree.
Previous experience with machine configuration (i.e. Excavator's).
Previous experience with machine ordering.
Previous experience working with Caterpillar dealerships, or, working with external facing clients.
What You Will Get:
Through it all, we are one team - creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience . The total rewards package, beyond based salary includes:
Annual Incentive Bonus Plan*
Medical, Dental, and Vision coverage starting Day 1
Paid Time Off Plan (Vacation, Holiday, Volunteer, etc.)
401(k) Savings Plan including Company match.
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Short and long-term disability coverage
Life Insurance
Parental Leave
Employee Assistance Programs
Voluntary Benefits and Employee Discounts
Career Development
*Subject to annual eligibility an incentive plan guideline
About Caterpillar:
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
#LI
#BI Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Posting Dates: October 21, 2024 - November 3, 2024 Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
