The HELOC Analyst is responsible for ensuring HELOC specific and inter-departmental processes and controls are functioning efficiently and effectively to proactively prevent fraud from occurring. In addition, this position will focus on the management of project related activities as it relates to Cenlar/HELOC Fraud prevention process improvements as well as client driven process enhancements.
Responsibilities:
Reviews, resolves, documents and evaluates trending reports related to client, customer and internal requests submitted via the designated HELOC e-mail addresses while proactively documenting potential fraud
Assesses the procedural, financial and reputational risks related to new compliance, client and internal requirements on existing HELOC procedures to determine impacts of implementation on Fraud avoidance and awareness
Interacts with customer facing business units (i.e. Collections, Customer Interaction) to identify, quantify, validate, discuss, research and resolve customer and/or client related Fraud issues escalated through both verbal and written communications
Interacts with Legal, Audit, Compliance and BSA to assess, strategize, develop, test and report upon Fraud controls related to HELOC processes and other industry defined HELOC threats
Conducts a review of existing HELOC policies, procedures and controls, at least annually, to ensure documents are updated, relevant and representative of the processes and controls being performed by the HELOC team in order to prevent Fraud losses
Provides HELOC Fraud related project management support to ensure defined projects are properly documented, tracked, managed, tested and communicated to both internal and external stakeholders
Researches, reviews and where appropriate, escalates potential fraud related matters as identified through internal and external resources
Researches, reviews and drafts response to internal and external Fraud requests and findings
Coordinates loan renumbering events for Clients and borrowers when Fraud is detected
Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualifications:
Bachelor's degree or equivalent work experience
3-5 years of mortgage servicing experience
2-3 years of Fraud detection, analysis or mitigation preferred
Strong analytic skills-ability to identify patterns
Ability to multitask in a fast paced environment
Excellent written and verbal communication skills
Management skills including motivation, follow-up, setting expectations, delegation and time management
Strong commitment to Excellent Customer Service
Results oriented
It is critical that you have an understanding of the following:
Requirements under the Truth and Lending Act (TILA) specifically, billing errors and resolution and the treatment of credit balances.
