Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Business Analyst I/Customer Triage Specialist in Dallas, TX.

Key Tasks:

• Communicates with homeowners and/or their representatives, and internal/external stakeholders to facilitate the research and resolution of high-exposure inquiries relating to modification requests, payment disputes, escrow miscalculations, mortgage release eligibility, and general loan servicing issues


• Analyze interaction complexity, identify root causes of issues and effectively communicates solutions


• Provides subject matter expertise on behalf of Fannie Mae to our Renters, Borrowers, and other consumers

REQUIREMENTS:

• 3+ years of experience in mortgage servicing loss mitigation, or equivalent experience in oversight of default management is a plus


• Strong knowledge of the mortgage industry with outstanding analytical and problem-solving skills


• Knowledge of servicing policy related to loss mitigation, investor reporting and accounting, risk management, operational controls and default management, and the ability to identify gaps in existing policy and current processes


• Proficiency in Microsoft Office Suite and be comfortable working in hybrid environment and utilizing remote work technology


• Superior written and oral communication skills with strong relationship management skills


• Ability to research and correlate varied resources to draw sound conclusions and propose solutions


• Must enjoy working in a fast-paced environment and demonstrate ability to prioritize and meet pressing deadlines


• Must exhibit intellectual integrity, strong influencing skills and an ability to identify deficiencies in loan servicing and/or internal processes and procedures


• Must be flexible with working weekends and evening as business required

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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