Job Description:
Alfred State College

Location: Alfred, NY Category: Professional Posted On: Thu Oct 24 2024 Job Description:

The Systems Technician will be responsible in the areas of physical and virtual Windows and Linux servers. The duties will include but are not limited to:

• Resolving customer issues as submitted via ticketing system
• Physical server hardware, installation, repair, maintenance
• Virtual server installation, repair, and maintenance
• Virtual and physical server backup; testing, and verification of those backups
• Server application installation, repair, maintenance
• Administration of web-based services such as Office 365 & Azure
• Administration of Mitel phone systems
• Creation and maintenance of server inventory and process documentation
• Script creation for automated tasks

The System Technician is expected to be fully involved in Systems initiatives, research, and reports. They are expected to function as a team member of the Systems team and the Technology Services department. This role is expected to be highly focused on customer service. A great deal of attention for the successful candidate will be focused on resolving tickets submitted to the Systems team, and supporting other System Administrators with ongoing projects.

The successful candidate will display strong interpersonal, written communication and customer service skills, be able to work with others, and also demonstrate the ability to work on multiple projects while remaining both focused and organized.

The typical workday will be approximately eight hours between the hours of 8:00 am and 5:00 pm. The exact schedule will be arranged with the supervisor and based upon college needs. Flexible scheduling opportunities may be available for the successful candidate. The position will be based at the Alfred campus, however some work assignments may require travel between the Alfred and Wellsville campuses, a distance of about 15 miles. Occasional after-hours and weekend work will be required.

Job Requirements:

Minimum Qualifications:

Bachelor's Degree in a computer related field OR Associates Degree with demonstrated system administration experience OR equivalent work experience.

Preferred Qualifications:

Previous work experience as a system administrator; Previous experience in a technology-based customer service environment; Previous experience with the following hardware and software applications: VMware Virtualization, Microsoft SQL Server, Active Directory, DHCP, DNS, HPE Nimble or other enterprise SANs, Veeam backup solutions, enterprise level Learning Management Systems, Office 365 and Azure administration; Linux/Windows scripting; Experience with enterprise level phone systems; Knowledge of basic networking concepts.

Additional Information:

The starting salary for this position is $55,151 and is commensurate with qualifications and experience. Employees are also offered EXCEPTIONAL BENEFITS! We offer extensive healthcare and retirement options, including the opportunity for a pension. Furthermore, we prioritize a harmonious integration of work, personal life, and academic endeavors to support your overall work-life balance and effectiveness.

Benefits options include:

Health Insurance:

• Cost effective health insurance premiums with 73% to 88% covered by the employer.
• PPO or HMO option for personalized healthcare solutions.
• Exceptional fertility benefits available.
• Accumulated sick leave can cover a health insurance premium in retirement.

Dental and Vision:

• No cost dental and vision benefits for employees and eligible dependents.

Educational Support:

• Tuition benefits to invest in your continuous learning and professional development.

Paid Time Off:

• New staff in this negotiating unit are eligible for up to 15 paid sick days and vacation days in their first year, increasing with years of service.
• Up to 13 paid holidays annually
• Paid parental leave & family leave

Retirement Plans:

• Various retirement options, including a defined benefits (pension) plan. With the pension, retired employees receive a defined monthly income for the rest of their life.
• Additional pre- and post- tax voluntary retirement savings options are available.

Our comprehensive compensation and benefits package are designed to exceed your expectations, affirming our dedication to your overall well-being and professional growth.

Non-Discrimination Notice

Alfred State College hereby advises students, parents, employees, and the general public that it offers employment and educational opportunities, including career and technical educational opportunities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, gender expression, sexual orientation, familial status, marital status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the college community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

Alfred State policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.

Grievance procedures are available to interested persons by contacting either of the compliance officers/coordinators listed below. Inquiries regarding the application of Title IX and other laws, regulations, and policies prohibiting discrimination may be directed to:

Angela Koskoff
Chief Diversity Officer
Alfred State College
10 Upper College Drive
Alfred, NY 14802
koskofam@alfredstate.edu
Phone 607-587-4026

If you would like to receive the combined Annual Security and Fire Safety Report which contains this information, you can stop in and request one at the University Police Department, located in the TG House on Lower College Drive or request a copy by calling the University Police at 607-587-3999. This report is available on the college's website at: http://www.alfredstate.edu/university-police/annual-security-and-fire-safety-report

PI253632294

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