Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.
About the role:
As a Claims Representative with TQL, you will be a vital part of the company’s risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach. This role requires a high attention to detail, customer service, and investigative mentality to ensure we continue to have the best Claims team in the industry.
What’s in it for you:
Compensation starting at $17.50 + 401(k) with company match
Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck
Advancement opportunities within structured career paths
Monthly team competitions and contests
Employee referral bonuses
We win wherever we go - Voted a Fortune 100 Best Companies to Work for Workplaces USA (2023) and Forbes America’s Best Employers (2022)
What you'll be doing:
Research reported claims and determine validity of the claim
Manage the documentation and submission process of each claim in your portfolio
Diligently follow up on claims and insurance companies on behalf of TQL and our customers
Collect all necessary documents and information to file, investigate and help resolve claims
Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers, or shippers
Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims
What you need:
Experience in claims, insurance, fraud or other related field preferred
Strong, independent decision-making skills while maintaining great relationships with the sales department
Ability to work quickly and handle requests
Capable of meeting multiple deadlines occurring at the same time
Ability to prioritize various requests and handle changing priorities
Excellent organizational skills with strong attention to detail
Good communication skills
Strong customer service orientation
Focused, positive attitude
Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245