The Solution Specialist delivers a best-in-class client experience utilizing deep knowledge of RetailData's products and data sets. As a key member of the team, you'll be the linchpin that ensures our sales and onboarding processes run smoothly and our existing client programs are executed with excellence. You will become a trusted advisor to our clients, from suggesting better methodologies to address analytical objectives to delivering insights from our data in a meaningful, actionable way. This role requires excellent customer service support and a professional attitude.
What You'll Do:
Product & Company Expertise
Develop a deep understanding of RetailData's data, solutions and services including key differentiators versus legacy approaches and competing offerings.
Conduit Between Clients and RetailData Services & Solutions
Communicate with clients on operational and analytical elements of projects.
Triage client inquiries with knowledge of RetailData's products and solutions. Provide clients with excellent experience and facilitate client retention by building strong customer relationships.
Manage information databases and client contact plans to develop each client profile and continually assess and anticipate client needs.
Facilitate resolutions to issues with respective internal teams.
Client Onboarding, Training & Support
Lead and coordinate product training and onboarding. Monitor platform usage and develop meaningful reporting for trial participants and paying subscribers.
Guide client users on RetailData's products to navigate the system, interpret results and design reports to answer business questions.
Educate clients on data methodology, site navigation and report outputs.
Ensure customer satisfaction and provide professional customer support by responding promptly and thoroughly to client inquiries.
What You'll Need:
Bachelor's degree in business, sales, marketing, or other similar field required.
At least 5 years of relevant experience in positions with increasing responsibility, in a technical sales/business development capacity.
Ability to think critically and analytically.
Experience working with large data sets to build a story.
Strong communication skills, adept at multitasking and task prioritization.
B2B SaaS experience.
Highly motivated results driven strategy thinker eager to grow their abilities and contributions to the company.
Adept multi-tasker, ability to juggle competing strategic priorities dynamically.
Strong Excel capabilities and aptitude for turning data into insights.
Proficient in Excel and PowerPoint (or equivalent).
Experience in Consumer Goods, Retail or Market Research Industry is a plus.
Benefits & Compensation
Comprehensive benefits package that includes medical, dental, and vision coverage, life, accident & disability insurance.
401k with match.
Hybrid work environment.
Annual compensation commensurate with experience.
The retail industry continues to see unprecedented dynamics associated with the pivot to a true omni-channel shopping experience. Informed retailers are succeeding, and RD Holdings companies (Intrics & RetailData) are providing the consultation and critical data services to define, monitor and react to their ever-changing customer preferences and competitor advances. Every day retailers are making million-dollar decisions based on the insights we are providing. Combined, the companies have a 30+ year track-record providing retail data and intelligent solutions for virtually every major North American retailer.
