Responsibilities/Duties:

At Pepsi, we spread home-grown joy, in our special Pepsi Bottling Ventures way! Pepsi Bottling Ventures is the nation’s largest private bottler and distributor of Pepsi beverages. Pepsi Bottling Ventures is based in NC, SC, MD, & DE. At Pepsi, it’s all about the story of blue: fun, classic, rewarding. Pepsi Bottling Ventures takes care of our people with great Pepsi benefits, Pepsi perks, and Pepsi Spirit! Pepsi Bottling Ventures spirit is about pride in our work and care for each other. If you want to strive for the best, work with others who do same, and be the best, join Pepsi Bottling Ventures today! We say Pepsi, Pepsi, Pepsi, Pepsi all day long! Don’t wait, join Pepsi Bottling Ventures now.

• Receives and handles inbound calls from PBV customers companywide regarding equipment requests.
• Logs repair logs in SAP.
• Dispatches equipment repair requests to the proper PBV channel.
• Applies customer service best practices to resolve customer issues regarding equipment repair requests, scheduling issues, and repeat problems with equipment.
• Records customer product orders accurately.
• Educates customers on new products offered.
• Matches product benefits with customer needs.
• Identifies and handles customer inquiries.
• Applies customer service best practices to resolve customer issues regarding order execution, delivery execution, requests for new equipment placements through the entry of service requests.
• Performs other duties as assigned.

Minimum Requirements:

• High school diploma or GED required. Associate’s Degree preferred.


• Two (2) years of experience in customer service or sales required.


• Previous Call Center experience preferred. Must have superior verbal and written communication skills to effectively communicate with customers and business partners.


• Must have an enthusiastic, positive attitude and possess the ability to communicate and interact in a professional manner.


• Must be able to utilize customer service skills and critical thinking skills to assess customer needs based on verbal and nonverbal clues-and match products/benefits to those needs.


• Must be able to exhibit superior telephone skills.


• Good judgment and the ability to prioritize customer’s needs.


• Must be able to work hours necessary to complete assigned tasks.


• Highly repetitive position requiring continuous and sustained mental effort and alertness.


• Constantly (67%-100%) required to sit, type, and view a computer screen.


• Occasionally (0%-33%) required to walk. Must be able to speak, read, and write English.

Unfortunately, we will be unable to offer visa sponsorships to candidates.

EOE M/F/D/V

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.