Rainwater, Holt & Sexton is accepting resumes for a Spanish Speaking/Bilingual Intake Specialist to join us at our personal injury law firm.
Our team shares the common goal of providing clients with5-star customer serviceandexcellent legal representation.
We are looking for leaders in our community who cultivate those around them, appreciate our culture, and want to be more than employees, processors, or paper pushers.We strive to create an environment whereemployees feel empowered to thrive personally and professionally.
At RHS, our mission is to successfully and compassionately represent individuals who have been through traumatic events in their lives or who are disabled and need assistance.
A DAY IN THE LIFE OF AN INTAKE SPECIALIST
As an Intake Specialist in our Intake department, you provide the first impression of our firm by being the first point of contact for all potential clients. By gathering information from the callers, you will use your critical thinking skills to determine prospective cases. This position resides in a fast-paced, high-volume call center environment focusing on outbound calls, touching base with internet leads, following up with potential clients, and ensuring calls are appropriately followed through by the Attorneys. This position plays a vital role in providing new clients with excellent customer service.
Your positive, can-do attitude makes you a joy to work with for both clients and staff alike. While you are organized and love the satisfaction of getting things done, you are also a people person and enjoy interacting with clients, insurance adjusters, medical providers, and fellow staff throughout your workday. Though you are self-directed and able to work independently, you are also a team player who collaborates well with everyone at the firm to make things happen for our clients. You feel great about working for an ethical firm where customer service is a priority and you can feel good about helping people through difficult times in their lives.
QUALIFICATIONS FOR AN INTAKE SPECIALIST
Excellent computer and typing skills, a minimum of 45 wpmExcellent speaking and grammatical skillsAbility to maintain knowledge of law firm policies and proceduresThe urgency to provide above-and-beyond customer service
PREFERRED
Customer Service and/or Call Center environment experienceSales ExperienceBilingualLegal ExperienceMedical Terminology
Are you able to prioritize tasks effectively? Can you function under pressure from deadlines? Do you have excellent communication skills? Are you flexible and resilient in an ever-evolving atmosphere? Do you exhibit sound judgment? Can you maintain strict confidentiality?
If so, then you might just be perfect for this Intake Specialist position!