It's fun to work in a company where people truly BELIEVE in what they're doing!


We're committed to bringing passion and customer focus to the business.



SUMMARY



The Mortgage Clerk supports the daily administration of customer activities. Includes letter generation and document review, data, and document entry, and quality assurance activities.


Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property.


As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.



ESSENTIAL REQUIREMENTS




KEY DUTIES AND RESPONSIBILITIES



Essential Duties and responsibilities include the following. Other duties may be assigned.


Data entry, imaging documents, sort/scan incoming mail, prepares UPS labels for overnight mailings. Responds to phone calls, voicemails, status calls, and emails, provides customer service support via email and phone.


Researches accounts, investigates unauthorized assistance cases, provides resolution.


Works and imports correspondence in the Electronic Customer File, work correspondence in the Electronic Customer File, work and import correspondence in the Electronic Customer File.


Procures information from Insurance Companies via Telephone, update insurance information, issue payments to insurance companies.


Processes tasks in the system, process charge off and debt cancellations, process Skip trace information.


Documents global system notes in Sagent.



EDUCATION AND EXPERIENCE



Associate's degree and a minimum of two (2) years relevant experience, or equivalent combination of education/experience.



PHYSICAL DEMANDS



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.


Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.



EOE including Disability/Vet




#INDCNI



If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!