MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

Senior Claims Manager
Job Overview:
The Senior Claims Manager is responsible for overseeing the claims management process across the organization. This role includes managing complex claims, leading a team of claims specialists, ensuring compliance with regulatory requirements, and collaborating with various internal and external stakeholders.

The ideal candidate will have a strong background in claims handling, risk mitigation, and process improvement. They will play a pivotal role in minimizing losses, enhancing the customer experience, and protecting the organization's financial interests. This role holds $49,999.99 in reserve and payment authority on valid, recoverable claims.

Key Responsibilities:
• Ability to lead and manage the full life cycle of complex or high-value, high-profile claims, including litigation and settlement negotiations.
• Supervise, coach and mentor a team of claims specialists and adjusters providing guidance and training to enhance team performance and ensure compliance with best practices.
• Develop and implement strategies to mitigate risks associated with claims.
• Identify trends in claims data to recommend improvements in safety, procedures, and operational protocols and submit accurate and detailed reports to senior management recommendations.
• Monitor the financial performance of the claims department, including setting budgets, tracking expenses, and analyzing loss trends. Recommend actions to reduce costs associated with claims while maintaining a high standard of service.
• Ensure compliance with all relevant legal, regulatory, and company standards regarding claims handling. Stay updated on changing laws and industry regulations.
• Manage relationships with third-party administrators, insurers, attorneys, and other external partners. Negotiate contracts, service agreements, and manage vendor performance to meet organizational standards and objectives.
• Oversee litigation related to claims and work closely with legal teams to ensure favorable outcomes. Negotiate settlements in complex cases while balancing risk, cost, and business objectives.
• Collaborate with internal stakeholders such as operations, finance, and customer service to resolve claims efficiently and protect the company's reputation. Address escalated issues with professionalism and sensitivity.

Qualifications

Key Qualifications:
• Minimum of 10 years of experience in claims management
• 3+ years in a leadership role
• Experience in transportation, logistics, or insurance industries is a plus.
• Professional certifications such as Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC), Certified or Advanced Claims Professional (CCP/ACP) or similar designations are highly desirable.
• Strong leadership and team management skills.
• Excellent negotiation and conflict resolution abilities.
• In-depth knowledge of claims handling practices and regulations.
• Analytical mindset with a focus on process improvement.
• Strong communication and interpersonal skills.
• Ability to manage complex claims and litigation.
• Proficient in claims management systems and Microsoft Office Suite.
• Adjuster License Required and/or expected to be attained within the first year in the role.
• AL, GL, Cargo, Excess and Specialty Experience Preferred

At MODE, we're dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.