Collaborates with the outside sales team to meet and exceed customer service expectations.
Provides timely and accurate information to customers regarding unit prices, inventory levels, availability, freight/shipping costs, and delivery times.
Responds to customer order inquiries, prepares price quotations, and initiates purchase orders.
Acts as the primary point of contact for many customers and prospects, making strong communication skills essential.
Demonstrates a willingness to learn about the company's product lines and makes recommendations to customers or prospects who contact us via phone or email.
Processes customer orders, changes, and/or returns in accordance with established department policies and procedures.
Calculates prices, discounts, shipping costs, and sales margins.
Qualifications:
College education preferred, with 3 years of experience and/or training in a B2B customer service role, or an equivalent combination of education and experience.
Experience and focus in B2B sales and customer service.
Previous experience in the distribution or packaging industry is preferred
Proficient in Microsoft Office software and other spreadsheet applications.
Familiarity with ERP software platforms is beneficial.
Additional Info:
Pay range: $55-65K DOE
Schedule: : 8am-5pm Monday - Friday
Location: 100% in office
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
