Infosys is seeking an Associate Engagement Manager for its Retail, CPG and Logistics Vertical in Sunnyvale, CA. The Associate Engagement Manager (AEM) is responsible for all client interfaces within the assigned account scope. The AEM works together with their manager (EM/Senior EM) to build an account plan and is responsible for client management based on the account plan. Usually, the AEM handles a single account or part of a large account, with an indicative annual book of business of up to $10 million.
About Infosys Retail/CPG:
Infosys helps retailers better understand shoppers' behavior and uncover business opportunities to drive footfalls as well as web traffic. Our cross-channel platforms enable brick-and-mortar retail stores and hybrid retailers to not only engage shoppers at the moment of truth, but also influence purchase decisions. Our retail ecosystem improves the customer experience and increases share of wallet. Significantly, it streamlines operations across enterprise and supply chain.
To learn more about Infosys and see our perspectives in action please visit us at www.infosys.com
Role Description:
Client relationship management and business development:
Manage client relationships, build a portfolio up to $10M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
Drive the sales strategy for data and analytics services, and identify and pursue new business opportunities in a specific vertical
Develop and maintain a robust pipeline at any given point in time, collaborating closely with vertical sales teams and engaging directly with clients
Act as a trusted advisor to clients, understanding their unique business challenges and requirements. Present tailored solutions that align with their strategic objectives, effectively demonstrating the value proposition of our data and analytics services
Client delivery assurance:
Work closely with internal teams, including delivery, consulting, CTO Organization, marketing, and analytics team, to ensure alignment between client expectations and service offerings
Collaborate with technology providers and partners to enhance our service capabilities and address client needs comprehensively
Account planning and governance:
Create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
Performance Tracking:
Monitor sales performance metrics, such as revenue attainment and pipeline growth, bottom-line performance and provide regular updates to senior management. Identify areas for improvement and implement strategies to optimize sales effectiveness and efficiency
Required Qualifications:
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
Experience in the Consumer/Retail/CPG industry domain is a preferred
Significant business development and project management experience
Track record of interacting and building relationships with CXO level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership, interpersonal, communication and presentation skills
Wide variety of IT and business consulting engagement experience
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Preferred Qualifications:
Knowledge of industry specific go-to-market solutions
Experience with Consumer Products, Retail, QSR and distribution
Familiarity with Managed Services Contracts
Good understanding of retail and CPG industry specific business issues and drivers
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
