At Delta Star, growth meets innovation as we supply one of life's most basic needs - electricity! From being part of the first and largest electrification projects, to now being core to our nation's grid and infrastructure, we are the largest American-owned manufacturer of medium power transformers in North America and the premier manufacturer of mobile transformer substations.
Company Info
Delta Star provides power solutions for utilities across North America. This includes the manufacturing of medium-power transformers, mobile transformers, mobile electrical substations, trailers, and unitized substations. We offer power transformers for utility applications including power and distribution, transmission voltages, system ties, and automatic voltage regulations, as well as industrial applications. Delta Star also provides comprehensive engineering, testing, maintenance services, and parts for any transformer manufacturer through our Field Service business unit, ensuring our customer's transformers and mobiles maintain peak performance.
Full-time, Salary position, Onsite in Lynchburg, VA
Purpose
IT Support Administrator will be responsible for the deploying, installing, and troubleshooting computer systems while supporting users' issues and needs
Main Responsibilities
Processes Helpdesk Tickets
Administers set up of and supports user accounts, computers, mobile devices, MFP/copiers, and printers
Ensures software and OS updates are maintained
Specific Duties
Provides timely responses to all issues, updates internal customers on status, and troubleshoots issues
IT documentation and training materials
Performs routine IT-project assignments
Adheres to compliance and privacy standards
Maintains an onsite IT support presence
Conducts data collection
Education & Experience
Education -bachelor's degree or certification(s) in a technology focused area
At least 2 years active IT, Helpdesk, or PC support
Experience with documenting internal policies, project requirements, and change management
Knowledge, Skills & Abilities
Basic network (LAN, WLAN, WAN, Internet) knowledge and troubleshooting skills
A passion for IT, finding solutions, and continuous learning
Ability to prioritize a security focused approach
Ability to demonstrate customer support excellence
Strong time management skills with the capability to recognize and place priority to multiple projects or support related issues
Ability to visualize IT issues while supporting remote users
Ability to work in a help-desk environment for internal-customer support
High comfort and experience with Windows-based PCs and Office suite administration
Basic knowledge of Windows and Azure Active Directory services, Exchange, and related user administration practices
Firm understanding of security in Microsoft Windows OS and SharePoint
Familiarity with Autodesk (CAD) software, Adobe Acrobat, PowerBI/Automate, SharePoint, a plus
Basic scripting, automation, and software development skills preferred
Demonstrated project and team leadership skills
Travel Requirements
< 10%
Work Environment and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to frequently walk; talk or hear; and use hands to finger, handle or feel. The employee is required some of the time to stand and sit. The employee is required to occasionally climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms. The employee must some of the time lift and/or move up to 10 pounds. There is no special vision requirement for this job.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO Statement
Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
