Customer Service Representative

Position Summary 

The Customer Service Clerk, reporting directly to the Customer Service Supervisor will be the first point of contact for customers with anything related to new or established services while applying knowledge and professionalism of TXWC policies concerning customer service. 

Specific Responsibilities 

Addresses inquiries for existing new services, billing, water operations, or service as well as complaints via telephone, email, mail, and in person; determines when a work order is needed to assess a customer issue and/or when necessary to consult someone of higher authority for resolution; takes thorough notes from trouble calls and emergencies to determine if TXWC is responsible for repairs or if the customer must make repairs according to Company policy; serves as back up for primary clerks 
Receives Service Application and Agreement form and appropriate fees from new customers; explains rates, fees, billing practices, etc. Generates field work orders to initiate service; and to communicate with operations crews regarding services needed 
Transmits Service Application and Agreement as well as Account Status Change form and published rates and fees information, etc. to applicants via website, US mail or email in response to phone requests  
Process and perform courtesy leak adjustment reviews 
Maintains safety training records and SOP's. 
Serves as backup for new service /construction 
Receive all forms of payment due for existing new service  
Enter cash receipts and account information into company cis system 
Daily cash reconciliation 
Performs other such related duties as assigned 



Required Knowledge Skills & Abilities 

Proficient in general office equipment i.e., computer, ten-key calculator, phone, scanner, fax and copy machines  
Ability to perform mathematical computations accurately and quickly  
Excellent oral, verbal, written and interpersonal communication skills and professionalism 
Ability to work under pressure and/or with frequent interruptions 
Must be extremely well versed in Company' s tariff and possess the ability to clearly explain these details to new customers Ability to effectively document customer information or contact into the notes section of Customer database 



Required Education and Experience 

Graduation from high school or GED equivalent or higher  
Minimum 1 years' experience related to the above duties in Customer Service 
Valid Texas driver's license 



EEO STATEMENT

Our
company provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, sex,
national origin, age, disability, genetics, pregnancy, gender, gender identity,
sexual orientation, marital status, protected veteran or other status protected
by federal, state, and local laws.