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Job Description:

The National Records Operations Manager oversees the operational aspects of records and information governance services for an Epiq law firm client with the primary focus of ensuring Epiq staff have the skills and capabilities to meet service level agreements and surpass client expectations. This position ensures that the client is receiving an optimal level of service in support of the receipt, arrangement, storage, preservation, destruction and safeguarding of client and firm administrative records. This is an on-site position that will work in the office 5 days per week. Candidates may work out of our clients office in Kansas City, Boston, Washington DC, Denver, Dallas, Los Angeles, Minneapolis.

RESPONSIBILITIES

• Establish operating standards and documentation to be adopted by all Epiq staff performing RIG tasks


• Develop and deliver training to all Epiq staff on RIG support standard operating procedures for tasks such as creating, circulating, storing, tracking, transferring, imaging, and destroying client and firm administrative records


• Serve as the principal liaison between the client’s Information Governance team and Epiq Staff performing RIG tasks


• In coordination with other Epiq Operations leadership, manage all Epiq Staff performing RIG tasks across client locations, including recruiting, hiring, training, performance management and professional development


• Assist client with onsite file management activities, offsite file storage, as well as file transfer activities such as obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment


• Assist client with destruction activities, including obtaining relevant files, preparing file indexes, staging for review, imaging, and preparing for shipment or secure destruction as instructed


• Assist client with clean-up activities, including triage, categorization, and appropriate storage or disposition of content


• Stay up to date and collaborate with the Firm’s IG team on industry trends, new technology and other best practices and innovations in law firm IG.

QUALIFICATIONS:

• High School Diploma or equivalent required. College degree preferred.


• A minimum of 3 years’ experience managing a Records Management operation (law firm strongly preferred), including personnel management


• Experienced with FileTrail, iManage Records Manager, LegalKey and/or similar Records Management Systems


• Experienced with iManage Work, NetDocuments, OpenTEXT DM and/or similar Document or Enterprise Content Management Systems


• Competency with Microsoft Office products, including Outlook, Word, Excel, PowerPoint, and Teams


• Excellent communication (verbal and written) skills


• Experience transitioning to an electronic environment


• Ability to lift to 30 lbs., and stand on a consistent basis


• Ability to travel as needed for operational requirements. Travel estimate would be less than 10%.

The Compensation range for this role is 84,953 to 127,429 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be highly dependent upon the individual's location, skills, experience and qualifications.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.