Job ID: 2024-6833 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - United States
Overview
NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients. We’re a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a 'Best Place to Work’ with an 80+ Employee Net Promoter Score (eNPS).
Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.
Responsibilities
Role Overview
The Consultant role is a subject matter expert responsible for the configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.
Scope of Role Responsibilities
Essential, key job responsibilities for this role include, but are not limited to:
Assistance in configuring, installing, troubleshooting, and repairing offerings technical solutions for our customers.
Responsible for work assignments from Project Managers and/or technical leaders
Work with and develop expertise in many enterprise data infrastructure products from one or more of the following vendors: Aruba, Avaya, Five9, Cisco, HP, Microsoft, NetApp, Palo Alto, VMware, and EMC.
Consistent, accurate and timely tracking of client work, service calls, and related documentation including daily timesheets.
Meeting the billable/chargeable targets set by the company. Billable and chargeable time should consist of assessments, planning, design, configuration, installation, and support of the solutions offered by the practice.
Attending seminars as requested by the Professional Services Management Team.
Travel: To Customer sites as needed. Access to a vehicle is required.
Additional job responsibilities include, but are not limited to:
Interact with clients to resolve any issues before, during, or after service engagements.
Schedule on-site visits, when necessary, in accordance with the customer contract.
Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
Datacenter maintenance; racking/cabling new equipment.
After hours/weekend trouble escalations and scheduled work when needed.
Provide continued input to management regarding new ideas and concepts to improve overall quality of service to our clients and partners.
Acquire technical certifications per training plan.
Support presales with solution scoping
Offering development, validating new solutions and creating technical runbooks
Mentoring junior technical resources
Other responsibilities as assigned.
Qualifications
Role Qualifications and Requirements
The following are minimum qualifications and requirements required for this role:
7+ years of experience that is directly related to the duties and responsibilities specified.
Architect experience with the ability to collect and develop business and technical requirements.
Highly flexible, self-directed and with ability to adapt in a rapidly changing environment.
Demonstrated verbal and written communication skills and the ability to multitask are essential.
Comfortable, poised, and affable with customers from end users to senior level executives.
Candidates must have strong interpersonal as well as analytical troubleshooting skills.
Ability to travel to client premises daily.
Ability to work evenings and weekends as required during client cutovers.
Must be able to effectively work in a team environment.
Organizational skills and multitasking are required for independent work.
Excellent verbal and written communication skills.
Must have reliable transportation.
Must supply reliable cell phone.
Role Qualifications and Requirements - continued
Wireless experience with the following vendors: Meraki, Cisco, and Aruba.
Predictive, Passive, and APOS Survey experience
Ekahau and AutoCAD experience is necessary.
ISE, DNAC, ClearPass, and Prime are highly desirable
Familiarity with Wifi6/6E and 802.1x Security.
CWNA, CWSP/CWNP
Hospital, Manufacturing, and Arena design/implementation experience needed.
Private 5G is a plus.
The following qualifications are ideal, but not required:
Bachelor’s degree preferred.
At least one major vendor certification (Microsoft MCSE, MCITP, CCDA, CCNP, CCIE, CCNA, VCP, Citrix CCEA, etc.).
NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
Equal Opportunity Employer, including disability/protected veterans
