Represents the bank in processing various types of transactions for customers. Balances cash daily. Answers customer inquiries pertaining to various services. Makes customer referrals. Influences the overall efficiency and service level of the retail services area. Assists in a backup capacity in the absence of Head Teller.

General Qualifications

Knowledge: High school graduate with familiarity of the Bank's products and services. Completion of coursework or training related to bank operations, regulations and compliance is preferred. Marketing and sales knowledge is beneficial for making referrals and cross-selling bank products and services.

Experience: A minimum of one to three years cash handling experience in a retail banking or financial services environment, with proven aptitude, is highly preferred. Experience with personal computer input and retrieval. Previous supervisory experience is helpful.

Skills: Requires proficiency with calculator and personal computer, well-developed leadership and human relations skills, ability to work in pressure situations under close supervision. Ability to multi-task and perform general administrative skills are preferred.

Scope of Decisions and Authority: Is responsible for cash drawer of $7,500 and may issue bank checks up to $10,000. Customer Service Representative II has a restricted check cashing limit. Failure to cash checks for qualified Bank customers, or cashing checks without determining the financial responsibility of the customer could result in negative business impact. Work is performed following established policies and procedures.

ADA Requirements: Vision, hearing, speech, concentration, learning, thinking, interaction with others, the ability to exercise self-control, the ability to work under stressful conditions, particularly in customer relations are necessary. Must possess a valid NC Drivers License.