Job Description:

Job Classification:

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Prudential Retirement Strategies is seeking a highly engaged, results-driven Business Operations Manager, supporting the leadership of our Service & Operations organization with the delivery of customer focused outcomes.  This role will be instrumental in driving business results, customer success metrics, measuring performance, and managing strategic initiatives to enhance our customer experience and operational efficiency.

The current employee work arrangement for this position is hybrid and requires your on-site presence on a reoccurring basis as determined by your business. Your manager will provide additional details relative to the specific number of days you are expected to be on-site.  

Key Responsibilities:

• Develop and implement metrics to measure expected outcomes of customer service initiatives


• Create comprehensive reporting and analytics to track performance and identify areas for improvement


• Demonstrate the value of strategic initiatives through data-driven analysis and presentations


• Calculate and report on the ROI of customer experience-focused projects


• Manage small to mid-size strategic initiatives from conception to implementation


• Collaborate with cross-functional teams to ensure alignment of projects with overall business objectives


• Identify opportunities for process improvement and operational excellence


• Provide data-driven recommendations to leadership for decision-making

Required Skills and Qualifications:

• 5+ years of experience in business/service operations, analytics, or project management


• Experience in the financial services or insurance industry


• Strong understanding of customer service operations and metrics


• Knowledge of customer experience best practices and methodologies


• Strong analytical skills with proficiency in data analysis and visualization tools (e.g., Excel, Tableau, Power BI, Fabric)


• Excellent project management skills with experience leading cross-functional teams


• Proven track record of driving business outcomes through data-driven decision making


• Experience with ROI analysis and financial modeling


• Excellent communication and presentation skills


• Ability to translate complex data into actionable insights for non-technical audiences


• Familiarity with process improvement methodologies (e.g., Six Sigma, Lean) is preferred

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $148,800.00 to $201,200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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